Application Support Analyst

3 weeks ago


Leeds, United Kingdom SYSTEM C HEALTHCARE LIMITED Full time

We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software.

Duties and Responsibilities

Main Responsibilities:

  • Responsible for 2nd and 3rd line support functions as part of the Application Support team
  • Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira
  • Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause
  • Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required
  • Replicating persistent issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix
  • Communicate with customers regularly over issues and problems that they encounter
  • Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements
  • Support customers on our own hosted servers as well as on-premises servers

Skills and Experience

This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:

Essential:

  • Strong analytical and diagnostic skills
  • Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues
  • Strong 2nd line software / application support experience
  • Experience of Microsoft Windows Server and applications
  • Ability to prioritise and execute tasks
  • Excellent time management/ownership of personal Jira queues
  • Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team

Desirable:

  • Data Warehouse/Business Objections experience
  • Knowledge/experience of 3rd line software support
  • Jira/Confluence knowledge
  • Supporting external customers using remote software
  • Experience of monitoring software/server administration

ADZN1_UKTJ



  • Leeds, United Kingdom Chapman Tate Associates Full time

    Job Title: Remote Epicor Application Support AnalystPosition Overview: As a Remote Epicor Application Support Analyst, you'll be instrumental in maintaining and optimizing our Epicor ERP system. Your responsibilities will include providing technical support, resolving issues, implementing enhancements, and assisting end-users. This role is perfect for...


  • Leeds, United Kingdom System C Full time

    Description We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.Duties and ResponsibilitiesMain Responsibilities:Responsible for 2nd and 3rd line support functions as part of the Application Support...

  • 3rd line

    4 hours ago


    Leeds, United Kingdom Shift F5 Limited Full time

    3rd line / Software & Application Support - Leeds Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation...

  • Support Analyst

    2 days ago


    Leeds, United Kingdom SYSTEM C HEALTHCARE LIMITED Full time

    About System CAt System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.What will I be doing?As a Support Analyst you will provide expert...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    Our client is a global, technology enabled solutions provider, that delivers technology solutions and services. The client employs over 500 people based in 13 offices in 11 countries, working with more than 12,000 people worldwide. At the centre of clients approach is delivering customer focused solutions, of the highest possible quality and making the...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    Software/Applications Support – GROWING FS BUSINESS – LION A rare and exciting opportunity to join one of the fastest growing companies in the UK. We are looking for a Software / Applications Support Analyst who truly wants to make an impact on the organisation. We have a strong track record of sustainable growth which is set to continue - the team that...

  • Pricing Analyst

    2 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.All potential candidates should read through the...

  • Pricing Analyst

    2 days ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.All potential candidates should read through the...

  • Pricing Analyst

    2 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.Pricing Analyst Duties:Assisting with the creation of...


  • Leeds, United Kingdom Clemence Rogers Recruitment Full time

    **Application Support Engineer - £43k - £48k - Home Working** Clemence Rogers are currently recruiting for an Application Support Engineer to join a well-established team. The DBA element of the role will involve the on-going management and maintenance of all company databases, both local and Cloud-based, ensuring they run at optimum performance. **Key...


  • Leeds, United Kingdom The Conservative Party Full time

    Our leading software team is seeking two services analysts to join their expanding team in Leeds. In this role, you will be responsible for dealing with the organisation’s diverse array of application users to ensure they are offered the highest level of support. You will be investigating incidents and solving queries over the phone, while using effective...

  • Pricing Analyst

    3 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.Pricing Analyst Duties:Assisting with the creation of...

  • Pricing Analyst

    3 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.Pricing Analyst Duties:Assisting with the creation of...

  • Pricing Analyst

    3 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.Pricing Analyst Duties:Assisting with the creation of...

  • Pricing Analyst

    3 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role. Pricing Analyst Duties: Assisting with the creation of...

  • Pricing Analyst

    3 weeks ago


    Leeds, United Kingdom Totum Partners Full time

    An international Law firm is looking to hire a Pricing Analyst to work in their Leeds office. Reporting to the Director of Pricing, you will work as part of a growing team in an incredibly supportive and inclusive environment. Working hours are 9:30-17:30 and hybrid working is available with this role.Pricing Analyst Duties:Assisting with the creation of...


  • Leeds, United Kingdom Quantica Technology Full time

    1st / 2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - to £27,000, hybrid plus great benefits. Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / Support to support internal and external clients on a busy helpdesk. You will have 2-3 years experience of working in a Servicedesk...


  • Leeds, United Kingdom 1st Locate UK Ltd Full time

    Role: Business Analyst Hours: Full Time/Permanent We are looking for a Business Analyst IT/Digital BA to join our innovative Support Team in Colton, Leeds. We have been a leading Debt Management business for over two decades. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our...

  • 1st Line Support

    2 days ago


    Leeds, United Kingdom Picture More Ltd Full time

    Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? Join a friendly Leeds based team providing 1 st line support, there are excellent opportunities to grow...

  • Application Engineer

    1 month ago


    Leeds, United Kingdom ETS Technical Selection Full time

    Applications Engineer (Process Control Instrumentation - Oil & Gas and Cleantech) - North Devon, UK Starting salary in line with experience + full benefits package (including RELOCATION ASSISTANCE) A new vacancy for an Applications Engineer (PROCESS INSTRUMENTATION) with the UK division of a global manufacturer of process control products used in a wide...