Technical Support Analyst

3 weeks ago


Leeds, United Kingdom Interface Recruitment UK Full time

Our client is a global, technology enabled solutions provider, that delivers technology solutions and services. The client employs over 500 people based in 13 offices in 11 countries, working with more than 12,000 people worldwide.
At the centre of clients approach is delivering customer focused solutions, of the highest possible quality and making the global communication process smooth for over 2,500 public and private sector clients.
We currently have an exciting opportunity to join a fast paced, challenging Technology department as a Support Analyst. The successful candidate will join a highly motivated and dedicated support team which combines Desktop and bespoke applications supporting a user base of thousands both internally and externally around the globe.
As well as the technical skills required for this role the successful candidate will have excellent communication skills with a customer focused attitude towards desktop and applications support. Responding to support incidents on the phone, through email, within the product support website and through the internal ticket system.
• Document how to articles and knowledge bases to support customers in finding the resolution online before needing to contact the Desktop and Application Support Team.
• Process IT purchase orders for hardware/software purchases as required by the business, Work with other members within the Technology department to improve personal knowledge of systems and skills to better support the business.
Microsoft Desktop Operating Systems and Applications
• Mobile Computing (Laptops / Tablets / Mobile Phones)
• Off the shelf” and/or internally built applications support
• SQL querying skills – desirable


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