Customer Sales Advisor

1 month ago


Bristol, United Kingdom FirstGroup Full time

Salary: £29,668

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Join Our Team as a Customer Sales Advisor at Bristol Temple Meads Station

About Us?
At GWR, we pride ourselves on delivering exceptional customer service. As part of our dynamic sales team at Bristol Temple Meads station, you'll be the first point of contact for our valued customers. Your warm welcome and support will ensure they feel secure and ready to embark on their journeys.

About the Role?
As a Customer Sales Advisor , you'll play a pivotal role in enhancing the customer experience. You will confidently and impartially sell a wide range of tickets and services while processing high volumes of sales. Your mission? To not just meet customer requirements but to exceed their expectations at every opportunity

Key Responsibilities:

Provide the highest level of customer service by proactively addressing customer needs. Accurately and impartially sell our full range of products and services in a friendly, professional, and efficient manner. Maximize sales opportunities at ticket offices by utilizing effective selling techniques and promoting enhanced products. Perform routine maintenance and cleaning of ticket machines and IT equipment to ensure smooth operations. Complete all accountancy and related documentation with precision. Maintain the ticket vending machines (TVMs) at the station to ensure they are always operational.

What We're Looking For?

A customer service champion who delivers exceptional front-line service. An individual who can understand and anticipate customer requirements and expectations. A self-starter with a positive, can-do attitude who thrives on making decisions confidently. Someone who remains calm and directive in high-pressure situations. An individual who can adhere to strict procedures while maintaining a flexible approach.

As a minimum, you will need to have:

Ability to work independently and collaboratively within a team. Demonstrated numerical aptitude. Keen attention to detail. Strong verbal and written communication skills. Previous customer service experience is essential.

Working Hours?
This full-time role requires shift work, including weekends and bank holidays. You'll be contracted to 35 hours per week, with a combination of early and late shifts.

Additional information?

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 11 November 2024.

What to Expect?

After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview.  Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 2-week training programme in Swindon.

Perks & Benefits?

Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle : Costco membership, bike scheme, retail discounts. Financial : Pension, share-saving schemes, payroll giving. Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

We all belong at GWR.  FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day


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