Customer Service Advisor

2 weeks ago


Bristol, United Kingdom Brenntag Full time

**CUSTOMER SERVICE ADVISOR**:
Our team in **Bristol** currently has an opening for a **Customer Service Advisor**

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**Purpose of Position**

Provide high quality customer service to the depot’s customer base and efficient and effective support and assistance to the sales office of the depot, including handling and processing of customer orders in line with company policies and procedures.
Contribute to the depot’s objectives including EBITDA.

**Responsibilities and Activities**
- Primary contact for specific depot allocated customers
- Receipt and processing of direct delivery orders and customer Purchase orders onto M4 computer system
- Check and validate customer confirmation purchase orders
- Maintain accurate customer information including up to date pricing
- Complete confirmations using Transend & Delivery Notes
- Communication with customer regarding concessions and any other required information
- Ensure all customer accounts have correct and up to date information input in templates
- Regularly update information on system including maintenance of records on customer pricing
- Generate and process Return Inwards Notes
- Receive and process customer enquiries, ensure follow up in a professional and timely manner
- Provide the necessary commercial support to enable an efficient response to all customer enquires
- Ability to create and print sales/product/customer related M4 reports and Aurea CRM reports (including analysis)
- Liaise with other sales staff to maximise sales opportunities
- Provide administrative support including filing and scanning
- Capture and professionally process customer feedback using own initiative as appropriate



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