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Insurance Representative

3 months ago

Worthing, United Kingdom Aviva Full time

Insurance Representative

Salary up £26,5000

Are you someone who a talent for fact finding and asking the right questions to understand what is needed from our customers? Are you someone who has a background in insurance with a positive, can-do attitude to achieve our ambitions and build great working relationships ? Then you’re the person we need

A bit about the job:

Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines and taking ownership of disputes and blockages with customers to ensure resolution within SLA

Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery

Daily communication with customers, raising non-payment queries for a variation of insurance policies

Weekly query management analysis, reporting back to QMA Manager

Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees

Skills and experience we’re looking for:

Ability to deliver – i.e. proven track record in reduction of debt through query management

Ability to spot data quality issues/ errors in reporting/ data analysis

Insurance background/ knowledge

Confident in liaising with brokers/customers – building relationships

Strong excel skills – i.e. vlookups, pivot tables etc

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary up to £26,500 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.