Head of Operations

2 weeks ago

Lewes, United Kingdom Wild Nutrition Full time

Wild Nutrition does supplements differently. Unlike 95% of the supplement market, Food-Grown® ingredients are as close to their original food form as possible. Better recognised, better absorbed, better retained. 

Back in 2013, supplement formulator and nutritional therapist Henrietta Norton felt so disillusioned by the calibre of the women’s supplement market that she set out to raise the bar with formulations that better reflected real women and real-life stages. It’s Henrietta’s extraordinary first-hand insight that’s the key ingredient in every Food-Grown® formulation.

Certified B Corp in 2021, Wild Nutrition works in global collaboration with scientists, organic farmers and mycologists across the world. Together, our team of expert nutritional therapists empowers every woman with the knowledge and nutrients to transform her health, naturally.

We are seeking an outstanding leader to oversee the Operations functions consisting of sourcing, supply chain, planning, compliance, fulfilment and packaging. It’s a comprehensive in-house operations function, working to delight our customers, insist on the highest standards, continuously improve our ways of working and support healthy gross margins. You will be leading a team of passionate and skilled individuals who are dedicated to achieving our business goals and delivering outstanding results.

Reporting to the COO you’ll be responsible for a team of 3 direct reports and 22 indirect reports.

Requirements

  • Leading the long term strategy & operational ownership of the entire production, planning, supply chain, NPD and overall operational department in the business.
  • Ensuring we maintain the highest standards and ensure a robust and stringent Quality Assurance process.
  • Streamlines processes and drives continuous improvement in all aspects of the product operations including safety, quality, service, productivity, and overall operating costs.
  • Lead strategic initiatives to improve scalability, agility, and efficiency.
  • Working on the development and launch of new Wild Nutrition products.
  • Provides leadership, direction, and coaching to the Operations team to successfully accomplish operational goals and attain optimum performance levels.
  • Ensuring customer-centric approach and applying this to designing and implementing KPI metrics to manage suppliers
  • Oversee sourcing of all key ingredients, consumables and manufacturers ensuring robust relationships and SLA’s are in place
  • Improving current methods for reporting and data management to ensure continuous improvement.
  • Lead, inspire and develop a team of 30+ FTE
  • Work closely with cross-functional teams, namely Finance, People, Product, Retail and DTC to ensure alignment and drive business growth
  • Play an active and high profile leadership role as a key member of the WN Leadership team; manage cross-functional projects; regular interaction with the Board and investors on everything from commercial prioritisation, to strategy to team engagement
  • Contribute to Wild Nutrition’s strategy and commitment to Sustainability and B Corp

About you / This should describe you:

  • Experience within a high-growth DTC business and exposure to 3rd party retail fulfilment 
  • A track record of leading logistics and warehousing teams ideally in an eCommerce / retail environment 
  • Exceptional leader, who has developed teams, created cultures and prioritises their teams improvement
  • Able to build relationships and effectively work cross-functionally across a diverse set of stakeholders, building relationships as a key representative of the business
  • Someone who takes real pride in owning their remit and the quality outputs from their teams driving high quality execution through their leadership, organisation and ability to trade off competing priorities. Someone with a high bar for quality
  • Able to engage in high-level critical thinking / problem-solving, in combination with appetite to dive into the weeds and execute in a detail-oriented manner
  • Skilled communicator who can provide the right message, narrative, & level of detail according to the audience via verbal or written communication
  • Cares about culture, within their team and the business itself
  • Thrives on feedback - giving and receiving
  • A proven track record of delivering positive change in your previous roles.

Experience Required: 

  • Extensive experience within premium brand driven fast-growth DTC first environments
  • FMCG exposure within career
  • In-house production experience
  • Overseen supply planning directly and familiar with MRP systems 
  • Exceptional leadership, communication, and team management skills

Benefits

  • We operate a hybrid-working policy offering flexible hours and a mix of office/remote working from Lewes.
  • Flexible Summer Fridays
  • Generous pension plan
  • Private health insurance with mental health cover
  • Employee Assistance Programme - including counselling services
  • Time given every year to volunteer with a local charity of your choice
  • Generous leave package with additional LOS days based on time with the company
  • 50% team discount on all Wild Nutrition supplements
  • Free Nutritionist consultation
  • Be part of a passionate, friendly and transparent culture

Please note we do operate a dog friendly office, only with the friendliest dogs. But please note any allergies or issues in the interview stage so arrangements can be made.

A little about us:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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