Head of Operations

5 days ago

Lewes, East Sussex, United Kingdom Wild Nutrition Full time
About the Role

We are seeking an exceptional leader to oversee the Operations functions at Wild Nutrition, a leading provider of premium supplements. As the Head of Operations, you will be responsible for leading a team of passionate and skilled individuals who are dedicated to achieving our business goals and delivering outstanding results.

Key Responsibilities
  • Develop and implement a long-term strategy for the Operations department, ensuring alignment with the company's overall vision and goals.
  • Ensure the highest standards of quality and compliance across all aspects of the business, including sourcing, supply chain, planning, and production.
  • Streamline processes and drive continuous improvement in all aspects of the product operations, including safety, quality, service, productivity, and overall operating costs.
  • Lead strategic initiatives to improve scalability, agility, and efficiency, working closely with cross-functional teams to ensure alignment and drive business growth.
  • Develop and launch new Wild Nutrition products, working closely with the Product team to ensure successful market introduction.
  • Provide leadership, direction, and coaching to the Operations team to successfully accomplish operational goals and attain optimum performance levels.
  • Ensure a customer-centric approach, designing and implementing KPI metrics to manage suppliers and drive continuous improvement.
  • Oversee sourcing of all key ingredients, consumables, and manufacturers, ensuring robust relationships and SLAs are in place.
  • Improve current methods for reporting and data management to ensure continuous improvement.
  • Lead, inspire, and develop a team of 30+ FTE, fostering a culture of excellence and continuous learning.
  • Work closely with cross-functional teams, including Finance, People, Product, Retail, and DTC, to ensure alignment and drive business growth.
  • Play an active and high-profile leadership role as a key member of the WN Leadership team, managing cross-functional projects and regular interaction with the Board and investors.
  • Contribute to Wild Nutrition's strategy and commitment to Sustainability and B Corp.
About You

We are looking for an exceptional leader with a proven track record of delivering positive change in high-growth DTC businesses. You will have:

  • Extensive experience within premium brand-driven fast-growth DTC first environments.
  • FMCG exposure within your career.
  • In-house production experience.
  • Overseen supply planning directly and familiar with MRP systems.
  • Exceptional leadership, communication, and team management skills.
What We Offer
  • A hybrid-working policy offering flexible hours and a mix of office/remote working from Lewes.
  • Flexible Summer Fridays.
  • Generous pension plan.
  • Private health insurance with mental health cover.
  • Employee Assistance Programme - including counselling services.
  • Time given every year to volunteer with a local charity of your choice.
  • Generous leave package with additional LOS days based on time with the company.
  • 50% team discount on all Wild Nutrition supplements.
  • Free Nutritionist consultation.
  • Be part of a passionate, friendly, and transparent culture.

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