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Head of Operations
2 months ago
We are seeking an exceptional leader to oversee the Operations functions at Wild Nutrition, a leading provider of premium supplements. As the Head of Operations, you will be responsible for leading a team of passionate and skilled individuals who are dedicated to achieving our business goals and delivering outstanding results.
Key Responsibilities- Develop and implement a long-term strategy for the Operations department, ensuring alignment with the company's overall vision and goals.
- Ensure the highest standards of quality and compliance across all aspects of the business, including sourcing, supply chain, planning, and production.
- Streamline processes and drive continuous improvement in all aspects of the business, including safety, quality, service, productivity, and operating costs.
- Lead strategic initiatives to improve scalability, agility, and efficiency, working closely with cross-functional teams to ensure alignment and drive business growth.
- Develop and launch new products, working closely with the Product team to ensure successful execution.
- Provide leadership, direction, and coaching to the Operations team, ensuring they have the skills and resources needed to succeed.
- Ensure a customer-centric approach, designing and implementing KPI metrics to manage suppliers and drive business outcomes.
- Oversee the sourcing of all key ingredients, consumables, and manufacturers, ensuring robust relationships and SLAs are in place.
- Improve current methods for reporting and data management, ensuring continuous improvement and data-driven decision making.
- Lead, inspire, and develop a team of 30+ FTEs, ensuring they have the skills and resources needed to succeed.
- Work closely with cross-functional teams, including Finance, People, Product, Retail, and DTC, to ensure alignment and drive business growth.
- Play an active and high-profile leadership role as a key member of the WN Leadership team, managing cross-functional projects and regular interaction with the Board and investors.
- Contribute to Wild Nutrition's strategy and commitment to Sustainability and B Corp.
We are looking for an exceptional leader with a proven track record of success in a high-growth DTC business, with experience in logistics and warehousing teams. You will have a strong ability to build relationships and work cross-functionally, with a high bar for quality and a passion for driving business outcomes.
You will be an exceptional leader, with a proven track record of developing teams, creating cultures, and prioritizing team improvement. You will have a strong ability to communicate effectively, both verbally and in writing, and be able to engage in high-level critical thinking and problem-solving.
You will be a skilled communicator, able to provide the right message, narrative, and level of detail according to the audience. You will care about culture, within your team and the business itself, and thrive on feedback - giving and receiving.
Requirements- Extensive experience within premium brand-driven fast-growth DTC first environments.
- FMCG exposure within your career.
- In-house production experience.
- Overseen supply planning directly and familiar with MRP systems.
- Exceptional leadership, communication, and team management skills.
- We operate a hybrid-working policy, offering flexible hours and a mix of office/remote working from Lewes.
- Flexible Summer Fridays.
- Generous pension plan.
- Private health insurance with mental health cover.
- Employee Assistance Programme - including counselling services.
- Time given every year to volunteer with a local charity of your choice.
- Generous leave package with additional LOS days based on time with the company.
- 50% team discount on all Wild Nutrition supplements.
- Free Nutritionist consultation.
- Be part of a passionate, friendly, and transparent culture.
