Clinical Operations Manager

5 hours ago

Lewes, East Sussex, United Kingdom NHS Sussex ICB Full time
About the Role

We are seeking an experienced Clinical Operations Manager to join our team at NHS Sussex ICB. The successful candidate will be responsible for supporting the Deputy Head of All-Age Continuing Healthcare (AACC) in delivering an efficient, effective, and high-quality professional and coordinated Continuing Healthcare commissioning function.

Key Responsibilities
  • Act as a senior operational manager within the AACC team, working to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022)
  • Support the Deputy Head of AACC in ensuring that CHC work streams and programmes are planned and carried out effectively, in a timely manner, and achieve agreed targets and trajectories
  • Review and produce a range of policies and standard operating procedures, embedding their operation into practice to assure excellence in financial management of the CHC budget and the quality and safety of the commissioning of Continuing Healthcare
  • Lead, develop, and coordinate a modern, effective, customer-focused, business, and administrative support service that underpins CHC eligibility assessment/review and commissioning processes
  • Support the Head of AACC in developing and managing CHC Quality Improvement and Productivity Programmes (QIPP) and monitoring their delivery
Requirements
  • Registered Nurse
  • First-level degree or equivalent educational achievement or equivalent experience
  • Evidence of continuing professional development associated with NHS Continuing Healthcare
  • Leadership qualification
  • Expert working knowledge of NHS Continuing Healthcare guidance and policy
  • Knowledge of NHS Continuing Healthcare assessment process
  • Knowledge of risk management policies and procedures
  • Knowledge of data protection and confidentiality in the handling of data and person-sensitive information
  • Ability to identify and support individual staff and team development
  • Resilient in holding self and others to account in the delivery of agreed priorities
  • Ability to lead and influence strategy and delivery
  • Expert knowledge of root cause analysis theory and application
  • Knowledge of policy and legislation in relation to CHC and PHBs
  • Extensive knowledge of safeguarding framework for both adults and children
  • Extensive knowledge of legislation that impacts on patients receiving NHS CHC ie MHA, LPS, DoLS
  • Significant demonstrable experience of working within Continuing Healthcare sector, including knowledge of current NHS policies, guidance, and legislation in relation to NHS CHC and Funded Nursing Care
  • Extensive experience of working with adults in a variety of settings, including case management and/or assessment responsibility
  • Experience of implementing evidence-based practice/guideline development
  • Experience of coaching/supporting/mentoring less experienced staff
  • Experience of clinical standard setting and audit, and leadership in audit cycles
  • Negotiation with and working to achieve outcomes with professionals from other organizations
  • Evidence of ability to set and monitor high standards of care
  • Ability to understand key elements of and lead on change management in relation to clinical practice

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