Clinical Operations Manager

3 days ago

Lewes, East Sussex, United Kingdom NHS Sussex ICB Full time
About the Role

We are seeking an experienced Clinical Operations Manager to join our team at NHS Sussex ICB. As a key member of our All-Age Continuing Care (AACC) team, you will play a crucial role in delivering high-quality, efficient, and effective healthcare services to our patients.

Key Responsibilities
  • Support the Deputy Head of AACC in the delivery of an efficient, effective, and high-quality professional and coordinated Continuing Healthcare commissioning function.
  • Act as a senior operational manager within the AACC team, working to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022).
  • Review and produce a range of policies and standard operating procedures, embedding their operation into practice to assure quality and safety of the commissioning of Continuing Healthcare.
  • Lead and provide expert input to service improvement projects, ensuring that the service is sensitive, responsive, and flexible to the changing needs of clients and balanced against the need to remain cost-effective in a changing commissioning environment.
Requirements
  • Registered Nurse
  • First-level degree or equivalent educational achievement or equivalent experience
  • Evidence of continuing professional development associated with NHS Continuing Healthcare
  • Leadership qualification
  • Expert working knowledge of NHS Continuing Healthcare guidance and policy
  • Knowledge of NHS Continuing Healthcare assessment process
  • Knowledge of risk management policies and procedures
  • Knowledge of data protection and confidentiality in the handling of data and person-sensitive information
  • Ability to identify and support individual staff and team development
  • Resilient in holding self and others to account in the delivery of agreed priorities
  • Ability to lead and influence strategy and delivery
  • Expert knowledge of root cause analysis theory and application
  • Knowledge of policy and legislation in relation to CHC and PHBs
  • Extensive knowledge of safeguarding framework for both adults and children
  • Extensive knowledge of legislation that impacts on patients receiving NHS CHC ie MHA, LPS, DoLS
  • Significant demonstrable experience of working within Continuing Healthcare sector, including knowledge of current NHS policies, guidance, and legislation in relation to NHS CHC and Funded Nursing Care
  • Extensive experience of working with adults in a variety of settings, including case management and/or assessment responsibility
  • Experience of implementing evidence-based practice/guideline development
  • Experience of coaching/supporting/mentoring less experienced staff
  • Experience of clinical standard setting and audit, and leadership in audit cycles
  • Negotiation with and working to achieve outcomes with professionals from other organizations
  • Evidence of ability to set and monitor high standards of care
  • Ability to understand key elements of and lead on change management in relation to clinical practice
What We Offer

NHS Sussex ICB is committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns, empowering our people to work where, when, and how they choose with minimum constraints to support their wellbeing and sustain good work-life balance and to optimise performance and delivery.

We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

Flexible working requests will be considered for all roles.

Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population.

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