Collection Agent

4 weeks ago


London, United Kingdom Deloitte - Recruitment Full time

This is a remote position.

Collection Agents

 

Start Date: 3rd June 2024*

End Date: 31st January 2025

Day Rate: £150 (Umbrella Only)

Location: Remote

Working Hours: Full Time. Monday to Friday: between 8am to 8pm, Saturday: 9am to 5pm
Typical shift pattern includes 1 Saturday in 3 and 2 late shifts per week.

 

Role Overview:

At Deloitte, we’re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to effectively identify and support them with their financial health.

These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. There are opportunities for progression and development, with the ability to shape your career in a growing team.

 
Responsibilities:

  • Handle a high volume of calls: speaking with customers to understand their circumstances, go through income and expenditure forms, and create appropriate arrears solutions.
  • Work towards high productivity and quality standards set by the project.
  • Offer specialised support for vulnerable customers.
  • Escalate any issues to the Team Leader.


MUST have Requirements:

 

  • Minimum of 3 months consecutive experience in collections, working in Financial Services, or 12 months consecutive experience in Utilities.
  • High volume inbound call centre experience
  • Evidence of working with vulnerable customers. Knowledge of the TEXAS or other vulnerability models is desired.


Skills Required:

 

  • Previous collections, debt, or arrears management experience.
  • Experience of speaking with vulnerable customers and signposting.
  • Excellent telephone manner and strong communication skills.
  • Experience of following processes and working in a regulated environment.
  • A genuine passion for great customer service and helping others.
  • A strong work ethic and resilience, with the ability to work well in a fast-paced environment.  
  • Good MS Office skills.

 

*There will be future intake dates if the 3rd June doesn’t work for you.


#LiRemote


  • Collections Agent

    1 week ago


    London, United Kingdom Podium Recruitment Limited Full time

    We are on the lookout for Senior Collections Agents who are looking to build a long-term career within Motor Finance. You will be well rewarded with a starting salary of up to £30,000, with a bonus of up to 10% and the opportunity to work in a vibrant andmodern office. Our client is an award winning company who are experiencing a period of rapid growth and...

  • Collections Agent

    4 weeks ago


    London, United Kingdom Deloitte - Recruitment Full time

    This is a remote position.Collection Agents Start Date: 1st July 2024*End Date: 31st January 2025Day Rate: £150 (Umbrella Only)Location: RemoteWorking Hours: Full Time. Monday to Friday: between 8am to 8pm, Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview:At Deloitte, we’re looking for...

  • Collections Agent

    3 weeks ago


    London, United Kingdom Deloitte - Recruitment Full time

    Collection Agents Start Date: 1st July 2024*End Date: 31st January 2025Day Rate: £150 (Umbrella Only)Location: RemoteWorking Hours: Full Time. Monday to Friday: between 8am to 8pm, Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview:At Deloitte, we’re looking for Collections Agents to join a...

  • Collections Agent

    1 week ago


    London, United Kingdom Deloitte - Recruitment Full time

    Collection Agents Start Date: 1st July 2024*End Date: 31st January 2025Day Rate: £150 (Umbrella Only)Location: RemoteWorking Hours: Full Time. Monday to Friday: between 8am to 8pm, Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview:At Deloitte, we’re looking for Collections Agents to join a...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom Sircle Collection Full time

    Sircle Collection is coming to London in 2024, opening our first boutique hotel in the UK! We are looking for a Reservations Agent join our preopening team and successfully bring our brand to life. Set to open in Q1 2024, the hotel will be located in Devonshire Square and will include 81 guest rooms, a signature restaurant, The Cover - our private members...

  • Front Desk Agent

    2 weeks ago


    London, United Kingdom Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Front Desk Agent

    4 days ago


    London, United Kingdom Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom The Doyle Collection Full time

    **Reservations Agent at The Kensington** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The perks of working as a Reservations Agent with The Kensington** - 28 days of holiday including public holidays, increasing to 33 days with length of...

  • Reservations Agent

    1 week ago


    London, United Kingdom The Doyle Collection Full time

    **Reservations Agent at The Kensington** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The perks of working as a Reservations Agent with The Kensington** - 28 days of holiday including public holidays, increasing to 33 days with length of...


  • London, United Kingdom loveholidays Full time

    **Why work for us?** As the fastest growing online travel agent, our mission is to open the world to everyone. We are taking loveholidays to the next phase of successful growth by harnessing our strength in short haul beach holidays. It is an exciting time to join loveholidays as we celebrate our 10th anniversary and continue to grow. **About the Role** We...

  • Reservations Agent

    1 week ago


    London, United Kingdom The Doyle Collection Full time

    **Reservations Agent at The Kensington** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The perks of working as a Reservations Agent with The Kensington** - £250 of joining bonus payable after the probationary period (Direct Hires Only) - 28 days...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom Cheval Collection Full time

    **Job Ref**:CHE1371 **Branch**:Cheval Collection **Location**:Cheval Collection, London (South West) **Salary/Benefits**:Competitive Salary plus benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:5 shifts over 7 day, 8 hour shifts between 8am and 8pm **Hours per week**:40 **Posted date**:10/01/2023 **Closing...


  • London, United Kingdom The Doyle Collection Full time

    **Reservations Agent at The Kensington** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The perks of working as a Reservations Agent with The Kensington** - £300 of joining bonus payable after the probationary period (Direct Hires Only) - 28 days...

  • Front Desk Agent

    3 weeks ago


    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Front Desk Agent

    1 week ago


    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Collection Agent

    2 months ago


    London, United Kingdom Kolleno Full time

    **About the role**: We’re looking for a tech savvy collection agent to help us collect unpaid invoices for our clients. You will collect using our in house developed software and calling customers when needed. You will build relationships with both our clients and their customers, always looking for the best outcome and treating customers fairly. You will...


  • London, United Kingdom The Doyle Collection Full time

    **Reservations Agent at The Marylebone** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The perks of working as a Reservations Agent with The Marylebone** - £250 of joining bonus payable after the probationary period (Direct Hires Only) - 28 days...


  • London, United Kingdom 808 Group Full time

    Job Title:Managerial Collections AgentLocation:North London (Golders Green)Type of work:Hybrid, once probation period competed. (3 days in the office, 2 days remote)About the client:They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers....

  • Reservations Agent

    1 week ago


    London, United Kingdom Cheval Collection Full time

    **Job Ref**:CHE1617 **Branch**:Cheval Collection **Location**:Cheval Collection, London (South West) **Salary/Benefits**:Competitive Salary and benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:5 shifts over 7 day, 8 hour shifts between 8am and 8pm **Hours per week**:40 **Posted date**:07/05/2024 **Closing...

  • Reservations Agent

    1 week ago


    London, United Kingdom Cheval Collection Full time

    **Job Ref**:CHE1617 **Branch**:Cheval Collection **Location**:Cheval Collection, London (South West) **Salary/Benefits**:Competitive Salary and benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:5 shifts over 7 day, 8 hour shifts between 8am and 8pm **Hours per week**:40 **Posted date**:07/05/2024 **Closing...