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Customer Service Adminstrator
4 months ago
Customer Service Adminstrator
Career Level: 11S Intermediate Posting Date: 17 May 2024
About ClearCourse
Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services.
Across our portfolio of software platforms, we’re creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe.
ClearCourse was formed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses.
We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation.
Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation.
Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.
Eworks Manager provides solutions to help you manage your field service business effectively. We specialize in job, trade and facilities management software with embedded payments.
Job Overview
We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude If you are eager to support an existing customer base with experience in raising tickets, communicate with customers by emails and phone calls when acknowledging queries, and update progress or resolutions, don’t hesitate and join ClearCourse
Your responsibilities will include:
Providing excellent phone, email, chat and ticket-orientated support to our diverse range of clients, to reassure, gather information, set expectations and provide the appropriate resolutions or responses Taking ownership of problems and being dedicated to providing solutions for our clients Providing input into the ongoing maintenance of our online support system and the enhancement of our client support procedures Using our internal CRM for logging calls, tickets, chats and to manage escalations Reporting on client support issues and opportunities and assisting in enhancing our training programs Contributing, questioning and sharing knowledge with internal teams for product improvement
Desirable attributes for this position
Confident to pick up a phone and be polite and courteous to customers when resolving their queries Being able to correctly take note of messages, understand issues and action as required Keep customer updated on progress and resolution 3 years of Customer Service experience either in-person or on the phone
ClearCourse Employee Benefits
Life Assurance and private medical cover with a cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid-working model with 25 days annual leave 24/7 employee assistance programme including Peppy Health App Bike to Work Scheme Generous Recruitment referral scheme Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers