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Customer Service

3 months ago

Manchester, United Kingdom Search Full time
Role: Customer Service
Location: Manchester
Salary: £24,500
Hours: 36 hours
08:45 -17:00 Monday Friday
2 Saturdays a month
Benefits:
* Annual bonus scheme
* 23 days annual leave + bank holidays raising 1 day per year up to a maximum of 30 days
* Buy holiday scheme
* Pension
Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Branch Customer Service Representatives with a knack for upselling.
We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services.
If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester.
Role duties:
* Covering tills and face to face transactional activities
* Dealing with customers face to face coming into the Branch
* Dealing with customers on outbound telephone system and online
* Proactively contacting customers over the phone to identify and discuss their needs
* Customer conversations and relationship building, highlighting products and services, booking reviews
* Upselling - recommending products and services, transactional activities, policies, audit, standards etc
* Administration work updating internal systems
* Performing cashier duties and handling in-person transactions
* Assisting customers in person at the branch
* Assisting customers via outbound telephone calls and online platforms
* Initiating proactive phone calls to customers to assess and address their needs
* Recommending and upselling products, services, and policies
* Educating customers on various products, services, and communication channels
* Completing administrative tasks to update internal systems
Experience and skills required:
* Experience in customer service within financial services, hospitality, and retail industries
* Dedicated to providing outstanding customer service
* Enthusiastic about meeting new individuals and fostering connections
* Collaborative team player with a "one-team" approach across various channels
* Possess excellent verbal and written communication skills
* Capable of delivering exceptional customer service in both face-to-face and telephony settings
* Flexible and adaptable to accommodate evolving business needs and priorities
* Sales and upselling experience is advantageous.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age