Case Manager

5 months ago

Bolton, United Kingdom Davies Group Full time

Join Our Dynamic Team at Davies

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:

Valued and Supported:

You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

️Perks Galore:

Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it

Time Off:

Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year). Work-life balance? We’ve got you covered.

Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.

As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

Here’s what your day will look like:

Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.

Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).

Third-Party Wizardry: Managing suppliers? You’ve got this Drive cases to settlement while balancing service, cost, and time.

Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.

Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.

Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.

Team Player: Positive vibes, great teamwork, and a culture that feels like home.

How We Measure Success:

SLA Performance: You’ll ace it.

☎️ Phone Audit: Your phone skills? A+

Lifecycle Metrics: You’ll own them.

️‍♂️ Audit: No breaches here.

PDR Forms: Completed and shining.

Team Performance: You’re the MVP.

Requirements:

Relevant Claims Experience

Good Customer Service Skills

⏰ Time Management Wizardry

Interpersonal Charm

Ready to make an impact? Apply now and let’s create something extraordinary together  

Our values:

Dynamic: We adapt swiftly to change, always looking ahead.

Innovative: Solution-focused, with an entrepreneurial mindset.

Succeed together: We succeed together, valuing diverse perspectives.

Connected: United under one mission, making a difference.

We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.

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