Senior Case Manager
4 weeks ago
The Senior Case Manager will lead the team to meet objectives and deliver their work standards as agreed in the client's Service Level Agreement, while maintaining the commercial benefit to Keoghs.
The Senior Case Manager will also maintain a caseload of mixed disease files including NIHL and HAVS matters and further provide supervision, technical support and training to their team.
Key Responsibilities
- Run a caseload of mixed disease types, including NIHL, HAVS, WRULD, Asthma and Dermatitis with the assistance of 2 Assistant Fee Earners.
- Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
- Provide supervision and technical support to their team.
- Implement Keoghs' policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
- Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
Working Hours
35 hours per week, Monday to Friday, 9am to 5pm with 1 unpaid hour for lunch. The primary location for this role is the Parklands office in Bolton.
Requirements
- Experience in the file handling of disease claims.
- Technical sign-off on litigated NIHL matters.
- Proficient in all stages of the litigation process of disease claims.
Desirable Skills
- Successfully leading a project or a team to deliver on outcomes in the insurance/legal sector.
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
- Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.
Our Culture
We are a dynamic and innovative team at Keoghs LLP, focused on making our company sustainable and successful for our people and clients. Our four core values are at the heart of everything we do:
We are connected
We are dynamic
We are innovative
We succeed together
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