Senior Case Manager

2 weeks ago

Bolton, United Kingdom Davies Group Full time

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:


  • Reward platform – discounts for over 800 retailers
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications

Davies Group are looking for a Senior Case Manager to effectively manage a case load of new, in-progress and more complex property claims in line with both client and service level requirements, setting a good example for the team in terms of both proactivity and attitude

What will your day look like:



  • Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs) whilst demonstrating good levels of technical competence.
  • Handle technical, quality and payment referrals from Case Managers up to authority level.
  • Manage claims that exceed the delegated authority (DA) limit or that are removed from DA due to SI concerns/underwriting issues up to authority level.
  • Support team members with complaint handling and liaise with client customer relation teams, where required, to resolve/escalate complaints
  • Support Team Leader with management activities including communication of plans to the team, monitoring and managing SLA performance, productivity and general conduct.
  • Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
  • Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
  • Adhere to relevant governance and regulatory processes (Data Protection (DPA), TCF, Information Security)
  • Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
  • Contribute positively to both great teamwork and a good overall culture


Measured by:


  • SLA performance data analysis *
  • Audit and feedback *
  • Audit and feedback *
  • Audit and feedback *
  • Feedback, SLA performance data analysis
  • Audit and feedback *
  • Lifecycle MI, Audit and feedback *
  • Audit and feedback
  • Completed PDR Forms and Competency Reviews
  • Team performance and feedback


Abilities And Knowledge:



  • Minimum of 2 years handling of Property Claims
  • Good customer service skills
  • Ability to effectively manage own time and caseload
  • Good interpersonal skills
  • Good coaching skills
  • Self-motivated with a drive for continuous self-development 
  • Effective Communicator
  • IT Proficient
  • Good problem-solving capability

 

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are Dynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

(*) Note: Specific measures will apply for areas such as: Productivity, Proactivity and Quality (Team and Individual level) that link into individual objectives


  • Senior Case Manager

    1 week ago

    Bolton, Bolton, United Kingdom Keoghs LLP Full time

    The Senior Case Manager will lead the team to meet objectives and deliver their work standards as agreed in the client's Service Level Agreement, while maintaining the commercial benefit to Keoghs.The Senior Case Manager will also maintain a caseload of mixed disease files including NIHL and HAVS matters and further provide supervision, technical support and...

  • IVA Case Assessor

    5 months ago

    Bolton, United Kingdom The Insolvency Group Full time

    **Job description** We are looking for an experienced IVA Case Assessor required to join a growing team of Insolvency professionals here at our practice in Bolton. **The scope of the job includes**: - Completing full and thorough review of packaged case provided by Senior Finance Manager/external introducers - Checking property valuations, running land...

  • Case Manager

    4 days ago

    Bolton, United Kingdom Fintelligent Search Full time

    Are you ready to elevate your career with a rapidly growing company? Our client is on the lookout for a First Charge Mortgage Case Manager to join their dynamic team. If you have a passion for delivering outstanding customer service and thrive in an office environment, this could be the perfect opportunity for you.Kickstart your career with a starting salary...

  • Case Manager

    4 days ago

    Bolton, United Kingdom Fintelligent Search Full time

    Are you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity for...

  • Case Manager

    4 days ago

    Bolton, United Kingdom Fintelligent Search Full time

    Are you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity for...

  • Case Manager

    4 days ago

    Bolton, United Kingdom Fintelligent Search Full time

    Are you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity for...

  • Office Administrative Assistant

    5 months ago

    Bolton, United Kingdom AMS Case Management Full time

    **Job Summary/Support Provided** Full Time, Permanent Hours of work Monday to Friday 9am - 5pm (we are currently working an 8am - 4pm shift on a Friday) Salary £11.50 per hour, rising to £11.80 per hour after successful probation. As a result of increased demand for our case management services, we are looking for an experienced Administration Officer...

  • Office Administrator

    5 months ago

    Bolton, United Kingdom AMS Case Management Full time

    **Job Summary/Support Provided** Full Time, Permanent Hours of work Monday to Friday 9am - 5pm. Salary £11.50 per hour, rising to £11.80 per hour after successful probation. As a result of increased demand for our case management services, we are looking for an experienced Administration Officer to provide the high quality of service and input we are...

  • Office Administrative Assistant

    5 months ago

    Bolton, United Kingdom AMS Case Management Full time

    **Job Summary/Support Provided** Full Time, Permanent Hours of work Monday to Friday 9am - 5pm (we are currently working an 8am - 4pm shift on a Friday) Salary £11.50 per hour, rising to £11.80 per hour after successful probation. As a result of increased demand for our case management services, we are looking for an experienced Administration Officer...

  • Mortgage Case Manager

    3 weeks ago

    Bolton, Bolton, United Kingdom Time Recruitment Full time

    Unlock Your Potential as a First Charge Mortgage Case ManagerAre you a customer service enthusiast looking to elevate your career in a dynamic and thriving company? We're seeking a skilled First Charge Mortgage Case Manager to join our team. If you thrive in a fast-paced office environment and excel at providing exceptional customer service, we'd love to...

  • Mortgage Case Manager

    3 weeks ago

    Bolton, Bolton, United Kingdom Time Recruitment Full time

    Unlock Your Potential as a First Charge Mortgage Case ManagerAre you a customer service enthusiast looking to elevate your career in a dynamic and thriving company? We're seeking a skilled First Charge Mortgage Case Manager to join our team. If you thrive in a fast-paced office environment and excel at providing exceptional customer service, we'd love to...

  • Mortgage Case Manager

    2 weeks ago

    Bolton, United Kingdom CV-Library Full time

    Are you ready to elevate your career with a company experiencing continuous growth? We are seeking a Mortgage Case Manager to join our team. If you excel in a dynamic office environment and have a passion for delivering exceptional customer service, we want to hear from you! This is an office-based role, and applicants must be able to commute and hold a...

  • Office Administrator

    5 months ago

    Bolton, United Kingdom AMS Case Management Full time

    **Job Summary/Support Provided** Hours of work are flexible, between 20 and 37.5 hours per week, Monday to Friday 9am - 5pm. Salary £11.80 per hour, to be reviewed after successful probation period. As a result of increased demand for our case management services, we are looking for an experienced Office Administrator to provide the high quality of...

  • Case Manager

    5 months ago

    Bolton, United Kingdom Davies Group Full time

    Join Our Dynamic Team at Davies! Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family: Valued and Supported:You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and...

  • Case Manager

    5 months ago

    Bolton, United Kingdom Davies Group Full time

    Join Our Dynamic Team at Davies! Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family: Valued and Supported: You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and...

  • Case Handler

    5 months ago

    Bolton, United Kingdom Mobile Doctors Limited Full time

    **Job Title**:Case Handler **Salary**: £20,500 rising to £21,263.75 after probation Mobile Doctors Ltd are part of the Kuro Health Group and currently have fantastic Operations Case Handler opportunities available to join the expanding team in our busy Bolton Office. Mobile Doctors is the longest established provider of Independent Medical Evidence in...

  • Case Handler

    5 months ago

    Bolton, United Kingdom Mobile Doctors Limited Full time

    **Job Title**:Case Handler **Salary**: £22,000 rising to £22,858.33 after probation Mobile Doctors Ltd are part of the Kuro Health Group and currently have fantastic Operations Case Handler opportunities available to join the expanding team in our busy Bolton Office. Mobile Doctors is the longest established provider of Independent Medical Evidence in...

  • Corporate Case Administrator

    4 months ago

    Bolton, United Kingdom GCS Recruitment Specialists Ltd Full time

    Corporate case administrator / Corporate insolvency administrator Bolton Up to £40,000 Butler Rose are working with a reputable firm of insolvency specialists and accountants, who are looking for two experience corporate insolvency administrators to join their team. The firm are moving into brand new offices in the coming months so this is an exciting...

  • Case Advisor

    4 months ago

    Bolton, United Kingdom Page Personnel Full time

    Permanent position - Hybrid working **About Our Client**: The client we are currently working with are a smart solutions energy firm who provide financial services for savings on gas, heating & electricity to their customers. The company are undergoing a period of extensive improvement in customer services and are looking for case advisors to join at this...

  • Case Handler

    5 months ago

    Bolton, United Kingdom Examworks UK Full time

    An opportunity has arisen to join Premex group, part of the ExamworksUK family as a Case Handler **Role Purpose** Premex Services, part of Examworks UK is looking for Customer Service motivated Case Handler to join our expanding business. Your role will be to manage and progress medical legal claims for compensation, ensuring that the business operates...