Client Service Administrator

1 month ago

London, United Kingdom Nuffield Health Full time

Clients Services Administrator

Citigroup London (Corporate) | Full Time | 40 hours

Administration |Permanent | Up to £27,352.00, depending on experience
Please note, the shift times will be between 05:45 and 21:00

As a Client Services Administrator in our Fitness Centre, located in one of our prestigious corporate premises in Citigroup in London, the role holder will be required to provide a professional reception, managing queries in an efficient and timely manner for both gym members. Taking all the steps necessary to ensure an exceptional client journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.

The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Responsibilities:

  • Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.

  • Input membership joining forms and allocation of membership cards.

  • Maintain the reception area to a high standard ensuring the relevant information is available to clients.

  • Undertake filing, scanning and copying of documents as required.

  • Greet all visitors and ensure professional and effective communication with all clients, visitors and other staff.

  • Ensure that client's confidentiality is maintained at all times.

  • Provide admin support to the onsite fitness team.

  • Take on additional administrative and ad hoc duties as the business requires.

  • Ensure opening and closing checks are always completed.

Experience

  • Experience in administrative/office environment.

  • Confident communicator with ability to engage effectively with general public.

  • Competent and confident IT user - skills in Word and Excel an advantage

  • Experience working in a Wellbeing environment.

Role Specific Competencies

  • Ability to prioritise and deal with varied workload effectively.

  • Ability to multi-task and work well as a team.

  • Reliable and trustworthy.

  • Confident to take ownership of activities.

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