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Senior Hotel Operations Manager

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Windsor, United Kingdom Legoland Full time

Senior Hotel Operations Manager - Windsor, Berkshire

Job Type: Full Time - Seasonal (Fixed End Date)

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Salary: £36,000

Contract Type: Fixed Term, 12-month parental cover

Here at the LEGOLAND® Windsor Resort our 2024 season is in full swing, and we are recruiting for a Senior Hotel Operations Manager on a 12-month, fixed term contract.

Our awesome Hotel Senior Management Team look after the smooth, safe and enjoyable running of our various overnight accommodations, including our brand-new LEGOLAND® Woodland Village You will oversee the delivery and continued development of our guest’s hotel stays, by managing the Front of House and Leisure teams and driving them to deliver first class guest interactions at every opportunity.

You will lead your team by example, promoting a positive and diverse working environment, maximising opportunities to utilise the Merlin values to further develop the team culture. As an experience hotel manager, you will be consistent in your management of employee relations, drive and develop your team through training and coaching, and ensure that your teams are brand ambassadors for both the Hotels offering, and LEGOLAND Windsor Resort.

As an experienced hotel manager, you will naturally have a head for budgets, managing the P&L for the department utilising budget forecasting and financial data analysis to drive your commercial decisions. Of course this goes hand in hand with your health, safety and compliance knowledge, of which you’ll be an SME for your area, creating and nurturing a positive health and safety culture. All of which will ultimately have a positive impact on our guests, leaving them with AWESOME memories of their overnight stay at the LEGOLAND Windsor Resort

Please note, internally this role is known as Senior Hotel Operations Manager – Front of House

Qualifications & Experience

  • Proven experience in Hotel Management is essential
  • You will have previously monitored budgets, financial performance and commercial targets
  • Experience driving KPI metrics is essential
  • You’ll be well versed in safety and compliance within a hotels function
  • You will be proficient in Microsoft Excel and Word
  • Proficiency and a working knowledge of MS project for scheduling would be advantageous
  • Proactive in ensuring deliverables are met on time, risks are identified and mitigated, and issues are managed and resolved
  • Resilient with the ability to work under pressure
  • Recreational Water Facility (Pool) Management

Benefits

  • 40% discount off LEGO sets and products on the online LEGO Store
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for Senior Hotel Operations Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.