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Demand Analyst

2 months ago

Manchester, United Kingdom Smart DCC Full time

The role

Demand Analyst

PERMANENT ROLE WITH SMART DCC

Based in Manchester

Competitive Salary plus benefits

Role

We’re looking for an enthusiastic and energetic Demand Analyst who will report into and support the In Life Change (ILC) Demand Lead in analysing, forecasting and prioritising demand for ILC at Smart DCC; interfacing with DCC's customer relationship team, REC CO (Retail Energy Code Company) and SEC (Smart Energy Code) on creating 'effective' demand, managing pipeline with Service Providers – with particular emphasis on strong medium to long term planning (, over a 18–36-month horizon).

The ideal candidate will preferably have some experience with IT demand analysis, generally strong analytical skills, the ability to communicate effectively with both technical and non-technical stakeholders and have a proven track record of:

• Being able to set and achieve professional goals.

• Collaborating effectively to solve problems.

• Supporting team members and colleagues when needed.

• Demonstrating resilience in the face of challenge situations.

What will you be doing?

· Understand the strategic planning and goals of the ILC business side and support the Demand Lead in formulating the corresponding delivery backlog to align with business goals to effectively and proactively drive ’good demand’ from Smart Energy Code (SEC) and Retail Energy Code (REC).

· Support capacity and resource planning to ensure resources are effectively utilized, delivery risks are mitigated, and changes are delivered in a cost-effective manner.

· Support integration of demand management with operational change delivery processes.

· Maintain strong relationships with colleagues from various Service Families internally, and externally with 3rd party service providers.

· Explore and implement best practices to proactively provide constructive suggestions and solutions for business requirements in line with regulatory requirements outlined in the Smart Energy Code (SEC).

· Maintain a register of business requests, route requests to the right place, and report on the status of each request.

What are we looking for?

· Experience of planning / forecasting/

· Working knowledge of ITIL

· Understanding of the project lifecycle and experience working on complex IT projects

· Ability to identify risks Initiative and drive to continuously improve skills, automate repetitive tasks, and streamline data operations processes for increased efficiency and productivity.

Desirable Skills & Experience

• Agile or Scrum Master certification

• ITIL Foundation

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

Top of Form

Bottom of Form

Smart together

Our values and behaviours

Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits

Get perks that work

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.