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Demand Analyst

2 months ago

Manchester, United Kingdom Smart DCC Full time
About the Role

We are seeking an enthusiastic and energetic Demand Analyst to join our team at Smart DCC. As a Demand Analyst, you will play a crucial role in analysing, forecasting, and prioritizing demand for In Life Change at Smart DCC.

Key Responsibilities
  • Understand the strategic planning and goals of the In Life Change business side and support the Demand Lead in formulating the corresponding delivery backlog to align with business goals.
  • Support capacity and resource planning to ensure resources are effectively utilized, delivery risks are mitigated, and changes are delivered in a cost-effective manner.
  • Support integration of demand management with operational change delivery processes.
  • Maintain strong relationships with colleagues from various Service Families internally, and externally with 3rd party service providers.
  • Explore and implement best practices to proactively provide constructive suggestions and solutions for business requirements in line with regulatory requirements outlined in the Smart Energy Code (SEC).
  • Maintain a register of business requests, route requests to the right place, and report on the status of each request.
Requirements
  • Experience of planning / forecasting.
  • Working knowledge of ITIL.
  • Understanding of the project lifecycle and experience working on complex IT projects.
  • Ability to identify risks and drive to continuously improve skills, automate repetitive tasks, and streamline data operations processes for increased efficiency and productivity.
Desirable Skills & Experience
  • Agile or Scrum Master certification.
  • ITIL Foundation.
About Smart DCC

At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at Smart DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours.

We depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.

Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.