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Imaging SharePoint Support Officer
1 month ago
Job summary
This is an exciting new post opportunity in Imaging.
The post holder will be responsible for providing support to the Quality and Research Team and to the Imaging Directorate as a whole, assisting with the on-going development and maintenance of Imaging's SharePoint site to support effective document control. This will involve troubleshooting and resolving any SharePoint issues, providing support to a wide range of Imaging SharePoint users (including clinical, nursing, administrative and management staff).
Main duties of the job
The post holder will also:o Work closely with all Imaging SharePoint users to assess their needs and requirements providing assurance of effective document control thus supporting any internal and external requirements. o Be expected to provide Imaging SharePoint support/training at all Imaging departments across UHNM to include County hospital and peripheral sites as and when Manage SharePoint permissions, restricting and revoking access as Support Imaging staff with cleansing and archiving of data to ensure sufficient storage space updating content based on user Liaise with the Trust IM&T department and act as a lead within Imaging on the implementation of the new SharePoint 365 software, acting as a superuser and providing training to Imaging staff.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description
Job responsibilities
Act as the first point of contact for Imaging SharePoint queries, resolving issues and supporting users with their needs to ensure effective document control which is essential to Imagings external assessment requirements.
Have an awareness of document control requirements to meet any internal/external assessment requirements, assisting with any evidence required to provide assurance that Imaging is meeting the required standards. Provide SharePoint/IT support with any Imaging on site assessments.
The post holder will take every opportunity to learn, develop and maintain a good working knowledge of Imaging SharePoint ensuring that they are up to date with any changes or updates to the system. This may require undertaking additional training.
Is responsible for maintaining their own standards and to deliver a high-quality service in a constantly changing busy NHS environment.
Work with all modality teams/Imaging staff taking ownership for resolving specific SharePoint queries escalating where necessary, carrying out routine housekeeping and system maintenance.
To support a large number of users from a wide range of disciplines with varying levels of SharePoint knowledge and skills.
Support the Quality and Research Team when requested and participate in projects both within Imaging and across the Trust and local health economy that require knowledge of Imagings SharePoint system.
Record and document dayto-day maintenance and faults via the appropriate mechanism for the given supplier.
Participate with the system testing to validate the safe and effective implementation of Imaging SharePoint specific software and hardware upgrades and their compatibility with interfaced systems and modalities.
Communicate daily with all levels of staff including radiologists, radiographers, technicians, nurses, management and administrative grades. Provide first line support and advice to the user community on the use and operation of the Imaging SharePoint system.
The post holder will have a key relationship with the PACS and IM&T Team.
Communicate with external helpdesk operators and IM&T for the logging of any SharePoint incidents.
Represent the department to all users in a polite and helpful manner either noting requirements to be passed to senior colleagues or dealing with requests as appropriate.
The post holder will be required to work within all Imaging appropriate policies, standard operating procedures and adhere to high professional standards. They will be able to exhibit Trust values and promises.
Liaise with the Trust IM&T department and lead within Imaging on the implementation of the new SharePoint 365 software, acting as a superuser and providing a training programme to Imaging staff. Ensure any changes or updates to the system are well communicated to the Directorate.Manage and maintain access and permissions to SharePoint including leavers and starters to facilitate user audit.
Person Specification
Education
Essential
Educated to degree level in a relevant field OR equivalent recently obtained knowledge and experience gained in a work based setting
Skills, ability and knowledge
Essential
Ability to use initiative and problem solve Good knowledge and experience of SharePoint in a working environment Excellent working knowledge of computers & software applications Flexibility to work cross site/agile work as and when required
Desirable
Good working knowledge of Imaging administrative procedures and clinical systems IT administrative experience within a large organisation Awareness of document control accreditation standards and requirements
Experience
Essential
Good communication skills and the ability to diplomatically deal with users of mixed IT ability Experience of working in a busy NHS environment
Desirable
Experience of training/teaching other members of staff