Customer Service Advisor
3 months ago
Job Description
Are you passionate about delivering a great customer experience whilst thriving in a fun, fast-paced environment? If you are, then why not join our team and be part of one of the fastest growing retail companies in the UK.
The Opportunity
To manage customer contacts through various channels (Web Chat, Social Media, email and Telephony) on behalf of Frasers Group. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Frasers Group is the best that it can be.
Working 4 days (Friday-Monday) 8am-7pm
Key Responsibilities:
Provide excellent and personable Customer Care to Frasers Group customers through all available channels. Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs. Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group. Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice. Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
Qualifications
Essential Skills/Experience:
Excellent written, verbal and presentation skills Passionate about providing exceptional customer service, going the extra mile to create positive experiences for our valued customers Excellent PC literacy and a working knowledge of Microsoft packages Ability to work well under pressure and multitask Ability to pay close attention to detail and not scared to challenge the norm and think outside the box Natural ability to work independently within an established team Show respect to others in a positive manner and build strong working relationships Strong team player and role model, capable of gaining trust from your team and peers Enthusiastic, positive, resourceful and resilient.
Additional Information
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless – By October , we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus The top performers in the company will receive unprecedented bonuses, worth from £50, to £1million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival – an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
-
Customer Service Advisor
4 months ago
Shirebrook, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Customer Service Champion
2 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeCompany Overview">Frasers Group is a leading retail company that prioritizes innovation and customer satisfaction.We are seeking a skilled Contact Centre Advisor to join our team, providing exceptional customer experiences through various communication channels.About the Role">This is an exciting opportunity to work in a fast-paced environment, managing...
-
Customer Service Advisor
6 months ago
Shirebrook, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Customer Service Assistant
3 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAt Frasers Group, we're rethinking retail through digital innovation and unique store experiences. We're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS,...
-
Food Service Professional
1 week ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeFrasers Group is a leading player in the retail industry, and we are seeking an experienced Food Service Professional to join our team at our Head office restaurant.The successful candidate will be responsible for delivering exceptional customer service and maintaining a clean and safe environment for our staff and customers.Job Summary:We are offering a...
-
Customer Service Complaints Executive
6 months ago
Shirebrook, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Customer Service Assistant
2 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that operates across the globe. We are known for our unique approach to retail, focusing on digital innovation and exceptional customer experiences.Job DescriptionThe Catering Assistant will play a vital role in providing excellent customer service in our staff restaurant at Frasers Head office. This...
-
Data Protection Advisor
5 months ago
Shirebrook, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Customer Service Analyst
4 months ago
Shirebrook, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Dining Services Assistant
2 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAt Frasers Group, we're revolutionizing the retail landscape through innovative digital solutions and immersive store experiences. Our goal is to provide unparalleled service to our global consumers by leveraging a vast portfolio of world-class sports, premium, and luxury brands.The staff restaurant at Frasers' headquarters caters to over 1000 meals daily,...
-
Dining Services Coordinator
2 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeJob OverviewWe are seeking a highly skilled and motivated Dining Services Coordinator to join our team at Frasers Group. This is an exciting opportunity for a customer-focused individual to provide exceptional service to our employees and guests.
-
Customer Relationship Management Professional
3 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeRole OverviewThe CRM Manager plays a pivotal role in driving customer engagement and retention across the Frasers Group. This position requires a strategic thinker who can develop and implement effective CRM strategies, leveraging data-driven insights to inform decision-making.Key ResponsibilitiesDevelop and execute CRM strategies to increase customer value...
-
IT Service Desk Analyst
3 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeWe are building the world's most admired and compelling brand ecosystem and we need talented individuals to help us achieve this goal. As an IT Service Desk Junior Analyst at Frasers Group, you will play a vital role in delivering exceptional customer service and technical support to our global teams.As part of our team, you will be responsible for providing...
-
Employee Relations Advisor
6 months ago
Shirebrook, United Kingdom Frasers Group Full time**Company Description** At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Employee Relations Advisor
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Why Work with Us?We are building the world's most admired and compelling brand ecosystem, elevating the lives of many with...
-
Front of House Service Associate
5 days ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeJob DescriptionYou will be working in a fast-paced environment, serving customers and using the tills for cash and card payments, while maintaining high levels of cleanliness and ensuring that the front of house areas are clean and tidy.Working front of house, serving customers and using the tills for cash and card paymentsServing the customers and...
-
Technical Service Desk Specialist
1 week ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeJob OverviewThe Technical Service Desk Specialist will be responsible for providing first-line technical support to our customers via phone, email, and chat. You will be working closely with our internal teams to resolve technical issues and provide solutions to our customers.
-
Office Catering Services Coordinator
2 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAs a leading player in the retail industry, Frasers Group is redefining the way consumers interact with our brand ecosystem. Our goal is to provide exceptional customer experiences through innovative digital solutions and unique store experiences.We are seeking an Office Catering Services Coordinator to join our team at our Shirebrook HQ. This role will play...
-
Employee Relations Advisor
2 months ago
Shirebrook, United Kingdom Frasers Group Full timeJob DescriptionSupporting the HR Business Partner (HRBP) through the provision of generalist, proactive support on a range of employee relations issuesProviding an efficient service for employees requiring guidance, help and advice in respect of Company policies and procedures and Employment legislationCreating a positive employee relations approach;...
-
Employee Relations Advisor
4 months ago
Shirebrook, United Kingdom Frasers Group Full timeJob Description Supporting the HR Business Partner (HRBP) through the provision of generalist, proactive support on a range of employee relations issues Providing an efficient service for employees requiring guidance, help and advice in respect of Company policies and procedures and Employment legislation Creating a positive employee relations...