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Tender Team Manager

2 months ago

StainesuponThames, United Kingdom Bupa Full time

Job Description:

Tender Team Manager (Fixed Term - 12 months)

Bupa Place - 102 The Quays, Salford,M50 3SP/

Bupa Staines - Willow House Unit 4 Pine Trees Chertsey Lane, Staines-Upon-Thames TW18 3DZ /

Bupa Angel Court - 1 Angel Court, London EC2R 7HJ ( can be based from any of these Bupa offices)

(Hybrid working - once a month expectation to be at Bupa Place - Manchester )

Full Time Fixed Term (12 months) - 37.5 hours per week

£55k+ per annum dependent upon experience and qualifications

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role

You’ll be responsible for leading our tender team that focus on ensuring we demonstrate why Bupa is better for business with prospective, current and renewing clients.

The role is instrumental to manage and deliver our customer value proposition and providing strategic support to our commercial and distribution activities, alongside our broader client engagement programme.

You’ll help us make it happen by:

Act as thought leader, creating a centre of excellence to ensure all bids/tenders/presentations support our commercial ambitions are compelling, professionally executed and provide the best opportunity for success.

Ownership of the bid/tender/presentation process and the continual pipeline management of new and renewing tenders to ensure we met and exceed our sales conversion and renewal targets.

Ensure the robust management of all agreed commercial opportunities, including working collaboratively with key stakeholders from around the business to ensure the client needs are met and how best to articulate the Bupa value proposition.

Support commercial negotiations / pitches working closely with appropriate leads in the wider Commercial Teams to translate the broader brand proposition ensuring the delivery of the agreed brand and customer experience.

Lead the team ensuring the timely delivery of work/content including the writing of bespoke content to meet clients’ needs, managing the process at every stage including stakeholder feedback and working with experts across the business to ensure the latest insight and innovations from Bupa are brought to life.

Accountable for supporting growth across UK Insurance and Clinics in new business (Sales P & L), revenue and conversion of new opportunities to concluded deals ensuring opportunities to cross-sell and present an integrated Bupa proposition are maximised.

Lead and own all Supplier Questionnaires and Due Diligence for UKI and Clinics B2B customers.

Monitor user experience and feedback to improve future communications and events to improve their effectiveness and efficiency.

Support the implementation of the successful outcomes of bids and tenders, using the expertise from within Products and Propositions team, and the wider Commercial organisation.

Obtain collective agreement with key stakeholders on operational capacity and risk appetite for new bids and tenders, and proactively identifies any additional support required.

Represent Bupa externally in any meetings with potential and existing B2B Clients and Intermediaries.

Support our Sales colleagues in the ongoing relationship management of agreed existing clients through the customer lifecycle – including account reviews, growth opportunities and strategic engagements.

Work closely with our Sales Colleagues on the nurturing of future commercial opportunities through the SAS [ Strategic Account Support] program.

Key Skills / Qualifications needed for this role

Previous experience as a tender writer in a Financial Services / healthcare environment with experience of working with Intermediaries and Corporate clients within a regulated environment.

Must have tender writing experience

Line manager experience and previous experience of leading a team with direct reports

Proven track record of setting strategic direction and maximising business success through bidding and tenders with medium and large corporate clients.

Strong programme and project management skills combined with execution focus.

Proven analytical and numerical skills with the ability to assimilate and analyse information and data from a variety of sources and use this to plan effectively to ensure objectives are met.

PC literate and the ability to communicate messages effectively via a range of Microsoft packages (PowerPoint, Excel, word etc.) Fully conversant in using Adobe Creative Suite including InDesign, Photoshop and Illustrator

Exceptional experience of successfully influencing decisions with a wide range of stakeholders at all levels. 

Strong leadership and coaching skills with the drive and commitment to build, lead and inspire a high calibre, motivated team.

Strong relationship management with experience of liaising with external partners, third party suppliers’ key decision makers and internal stakeholder relationships (e.g., Planning, Compliance, Audit, Sales, HR, Finance, IS, Commissioning, Provisioning)

Be able to demonstrate a solid understanding of production techniques in the design industry through their portfolio.

Experience of developing engaging, customer-centric communications and messaging, including basic copywriting skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.