Digital Content Designer

1 month ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Job summary

Are you passionate about creating clear, user-friendly digital content? Do you thrive in a collaborative, innovative environment? Here at the NHS Business Services Authority (NHSBSA), we're looking for a Digital Content Designer to join our Digital, Data and Technology team.

You'll play a crucial role in our digital transformation, ensuring our online services are 'digital by default'. This means making our services simpler, clearer, and faster to use, providing a better experience for our users. You'll work as part of an agile project team, contributing towards a digitally-enabled service that's simpler to access, easier to use, and more cost-effective to deliver.

What do we offer?

o 27 days leave (increasing with length of service) plus 8 bank holidays

o Flexible working (we are happy to discuss options such as compressed hours)

o Flexi time

o Hybrid working model (we are currently working largely remotely)

o Career development

o Active wellbeing and inclusion networks

o Excellent pension ( employer contribution)

o NHS Car lease scheme

o Access to a wide range of benefits and high street discounts

Main duties of the job

As a Digital Content Designer, you'll be responsible for ensuring the content of our website and digital platforms is clear, easily understood, timely, and relevant to our users. You'll work alongside agile project teams to develop user-journey based content for new digital portals, making sure content is fact-checked and accurate. You'll also run workshops with colleagues to identify and agree on content to be rationalised and archived, and map content to different formats and audiences.

We place our people at the heart of our organisation. Thats why when you join us, you'll be empowered and given the right support to help your career grow. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

In this role, you are accountable for: 1. Work on needs analysis - taking existing content, identifying content gaps and overlaps Addressing user needs, avoiding complex language and processes3. Work alongside agile project teams to develop user-journey based content for new digital portals4. Creating content that is simple to read and easy to Making sure content is fact checked and Running workshops with colleagues to identify and agree content to be rationalised and archived, and mapping content to differentformats and Develop and manage relationships within the NHSBSA, and , developing transition plans and attending meetingswith Actively develop and apply content and format Be an advocate for the team to train and develop , writing, editing and publishing digital content across all channels (web, mobile, social media and new digital portals) sure our customer journeys are the best they can relationships with subject matter experts to make sure content is for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the correct for choosing the best format for displaying information to the user, suggesting ideas where gaps have been sure appropriate policy and legal checking takes place and that content is published quickly and the performance of content and work with a multi-disciplinary team to understand user behaviours and feedback. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and with NHSBSA policies, procedures and protocols as they apply to your role. Working relationships

Responsible to: Digital and Online Lead / Professional Lead Key relationships and connections: Matrix-managed by Digital and Online Lead (line management) and Professional Lead (professionaldevelopment). Working alongside Digital Content Designers. Liaising with colleagues and internal stakeholders across multiple sites.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

Excellent written skills to communicate sometimes complex information in plain English and structured for digital consumption Good interpersonal skills to work with a wide range of colleagues including service managers, IT developers, designers, policy / legal teams and senior management Knowledge of website usability and accessibility issues Knowledge of working within an Agile project management environment, either within delivery teams or through involvement in coordination or strategy Knowledge of content sourcing techniques, such as the use of APIs and automated crawling and understand the impact that using multiple sourcing methods can have on version control and on-going maintenance Knowledge of how to use metrics and user feedback to define/refine content. Knowledge of web application development environments and content management systems. Interest in content design as a career self-starter Ability to challenge the norm Team player Customer advocate Able to engage with and influence Positive outlook

Experience

Essential

Experience of using metrics and user feedback to define and refine content Experience of writing for the web with proven ability to create content that is both accessible and usable and with an understanding of various standards Experience of working within an evolving publishing flow with responsibility for all fact checking and on-going accountability for error checking Experience of using predefined taxonomy and meta-data when creating content Experience of working in agile teams Experience of working in a similar role Interacting to learn about subject matter

Desirable

Experience of Drupal Content Management System Experience of training and/or mentoring others

Qualifications

Essential

Degree or equivalent qualifications and experience in content design

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