Customer Service Advisor

1 month ago


Wrexham, United Kingdom NEC Full time

Job Description

Location: Wrexham, UK 

Full time hours a week

Service details: 

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. 

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. 

Our core function is to verify and resolve grant applications against set criteria 

We help customers over the phone, online and by email. 

The Role 

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. 

Process emergency payments and individual assistance grant applications. 

Managing and processing data in a fast-paced office environment. 

Accurate data recording. 

Liaise with applicants to process information into the DAF solution. 

Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation. 

To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. 

Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. 

Work as part of the team in achieving targets set by the Service Manager. 

Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter. 

Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner. 

Act as a key deliverer of the DAF contract.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell  4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other Information



  • Wrexham, United Kingdom Recruit4Staff Full time

    . **Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their offices in Wrexham.** **For the successful Customer Service Advisor our client is offering**: i. £22,000 - £23,000 per annum ii. Monday to Friday, 8:30 am - 5 pm, and 1 in 4 Saturdays iii....


  • Wrexham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Ruabon** **£26,000 to £28,000 basic salary** **Monday to Friday** **Permanent** An opportunity has arisen for a Customer Service Advisor to join our client in the Ruabon area. The company are a global manufacturer and require the Customer Service Advisor to respond to client order requests and...


  • Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Advisor - Permanent Wrexham £23,000 per annum Monday to Friday - No Weekends Our client who are leader in their industry are looking for Customer Service Advisors to join their team to support in delivering a first class, informative, friendly and professional after-sales experience to their Nationwide customer base. You will enjoy a...


  • Wrexham, Wrexham, United Kingdom Pertemps Network Group Full time

    Job Description:Customer Service AdvisorRuabon£26,000 to £28,000 basic salaryMonday to FridayPermanentAn opportunity has arisen for a Customer Service Advisor to join our client in the Ruabon area. The company are a global manufacturer and require the Customer Service Advisor to respond to client order requests and general incoming enquiries. On offer is a...


  • Wrexham, United Kingdom Adele Carr Recruitment Full time

    Adele Carr are recruiting for an experienced Customer Service Advisor to join an established global company based in Wrexham **Benefits**: - 3x base salary as a life assurance - Training opportunities including LinkedIn Learning - pension 3% employee and 5% employer - Private medical insurance - My Staff Shop - Cycle to work scheme - Social events -...


  • Wrexham, United Kingdom Adele Carr Recruitment Full time

    A great opportunity for an experienced Customer Service Advisor, initially this position is a 10 month Fixed Term Contract to cover maternity leave. You will be rewarded with: - Excellent salary up to £26k (pro rata) - 25 days holiday (pro rata) - No shifts/great working hours Monday to Thursday 8:30 - 5 and 8:00 - 1:30 on Fridays! Working within a busy...


  • Wrexham, United Kingdom ASH Group Ltd Full time

    **Customer Services Advisor** **Competitive Salary** **up to 40 hours per week** The ASH Group is a family owned business. ASH Waste Services is the leading provider of waste management and resource solutions with bases across the North West and West Midlands. An opportunity has arisen for a Customer Service Advisor to join our team at our Head office in...


  • Wrexham, United Kingdom Innova Search Full time

    Retentions Advisor / Customer Service Wrexham Monday Friday Up to £27500 DOE Our client based on Wrexham Industrial Estate are looking for an additional Retentions Advisor to join their team. As a retentions advisor you will be liaising with customers to resolve any complaints and disputes to find suitable solutions in a timely manner. You will be dealing...


  • Wrexham, United Kingdom Stoneacre Motor Group Full time

    **Are you looking for a new opportunity working for one of the fastest growing motor companies in the UK?** **Stoneacre Motor Group may have the position for you.** **The position - Service Advisor** To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the...


  • Wrexham, Wrexham, United Kingdom Adele Carr Recruitment Full time

    A great opportunity for an experienced Customer Service Advisor, initially this position is a 10 month Fixed Term Contract to cover maternity leave.You will be rewarded with: Excellent salary up to £26k (pro rata) 25 days holiday (pro rata) No shifts/great working hours Monday to Thursday 8:30 5 and 8:00 1:30 on FridaysWorking within a busy...


  • Wrexham, United Kingdom Page Personnel Secretarial & Business Support Full time

    An opportunity has arisen for a diligent and personable Customer Service Advisor to join a customer-centric team in Wrexham. The successful candidate will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Client Details The organisation is a prominent figure in the Business...


  • Wrexham, United Kingdom Page Personnel Secretarial & Business Support Full time

    An opportunity has arisen for a diligent and personable Customer Service Advisor to join a customer-centric team in Wrexham. The successful candidate will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Client Details The organisation is a prominent figure in the Business...


  • Wrexham, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Advisor** **Circa £20k Salary (dependant on experience)** **Full Time** **Permanent Contract** **Location: Wrexham** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers,...


  • Wrexham, United Kingdom Lloyd Recruitment Limited Full time

    Customer Service AdvisorWorking as part of a busy customer service team, youll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their...


  • Wrexham, United Kingdom Demon Tweeks Full time

    **CUSTOMER SERVICE ADVISOR**: Day to day, you'll be taking calls and doing your best to support our customers with a great level of after sales care and support when they need it most. You'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do. You'll be joining a...


  • Wrexham, United Kingdom Swift Temps Full time

    We are currently looking for customer service advisors who will be working from home. You will need to have your own laptop or tablet (not macbook) You will be working from home booking vaccine appointments. You will need to have some customer service experience. Your working hours will be Monday - Friday 09.00 - 17.00 and alternate Saturdays 09.00...


  • Wrexham, United Kingdom Charles Owen Full time

    **About us** Industry leading brand in equestrian safety, Charles Owen is offering an exciting new role based in their Wrexham Headquarters. This riding helmet manufacturer with over 111 years of history has seen transformational changes in recent years with new advancements in technology, manufacturing and company culture. Recently ranked as one of the UK...


  • Wrexham, United Kingdom Charles Owen Full time

    **About us** Industry leading brand in equestrian safety, Charles Owen is offering an exciting new role based in their Wrexham Headquarters. This riding helmet manufacturer with over 111 years of history has seen transformational changes in recent years with new advancements in technology, manufacturing and company culture. Recently ranked as one of the UK...


  • Wrexham, United Kingdom BluetownOnline Ltd Full time

    Job Title : Customer Service Advisor Location : Wrexham Salary: £23,750 per annum Job Type: Full-time, part-time, evening & weekend shifts available About Us: Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career...


  • Wrexham, United Kingdom PSi Talent Full time

    The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical...