PTS Ambulance Care Assistant

2 weeks ago

Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

Job summary

Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?

Do you love supporting and working with members of the public?

Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?

Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?

Do you enjoy driving and visiting new areas across West Yorkshire and beyond?

Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?

If this sounds like you, we would love to receive your application to join our team of non-emergency patient transport service (PTS) ambulance care assistants.

Please click below link to view a video about the role:

The role will be based at either the Leeds or Wakefield areas on a six-week rotational rota, working between the hours of 06:00 and 20:00, with one Saturday shift in every six weeks. At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside.

* Training Courses are full time, Mon- Fri for 4 weeks, full attendance is required and will start from August 2024 onwards *

Main duties of the job

Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff.

You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting.

You must be able to consider each patient as an individual and meet a wide variety of communication and other needs.

Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one.

The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression.

You will be able to join the NHS Pension Scheme and will be able to access other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

For further information about Yorkshire Ambulance Service please visitHome | Yorkshire Ambulance Service (

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with Contributory NHS Discounts including shops, restaurants, gyms Car lease and other salary sacrifice Dedicated employee assistance and counselling Opportunities for research participation, career progression and ongoing Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation

Job description

Job responsibilities

What do our Non-Emergency Ambulance Care Assistants say about their role?

"Every journey is different, but the best ones are where I come away feeling like I have really helped the patient. We provide such an important service for those patients with medical conditions which mean they can't get to their appointments any other way and being thanked for getting them there makes me feel like I'm doing something really worthwhile." (ACA based at Wakefield)

"I enjoy using my skills to adapt my style of communication to individual patient needs. Sometimes I need to give a clearer explanation of the manual handling task that we are about to complete - but I find it rewarding to be able to support patients with complex mobility needs to and from the hospital." (ACA based at Huddersfield)

Please see the attached job description for further information

When applying, remember to fill out the application in full and check for errors with spelling and grammar.

Have someone else check through it if you need to.

List your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.

For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as:

Telling us what makes you compassionate and about any experience you have in showing empathy.

Describing your relevant experience and how you think that makes you suitable for the role.

Describing your track record of providing excellent patient care or customer service in a fast-paced environment.

Describing your ability to work under pressure.

Your supporting statement should be at least two paragraphs long (around 500 words), but dont paste your CV in this section were not able to shortlist if you do.

If you love to talk, are passionate about providing excellent patient care and have no issue carrying out manual handling tasks - we would love to hear from you

Previous applicants who have applied and been unsuccessful in the past 6 months need not apply.

Person Specification

Knowledge and Educational

Essential

Level 2 entry requirement 3 GCSEs grade A* -C or NVQ level 2 qualification or equivalent experience. For the purpose of this job description equivalent experience would be defined as having worked for a minimum of 2 years in a Band 2 PTS Driver post

Desirable

Evidence of continous professional development and of acquiring new skills/knowledge in the past 2 years

Personal attributes

Essential

Full driving license with no more than 3 penalty points for new entrants to YAS or a maximum of 6 for existing YAS employees. Applicants must complete the driver declaration when submitting their application. Self disciplined and able to work on own initiative

Experience

Essential

Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public

Desirable

Background in a health profession or a customer orientated field

Skills and abilities

Essential

Proven ability to handle sensitive situations professionally, assertively and tactfully

Desirable

Basic IT skills Word, Email

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