Pts Communications Scheduler

3 weeks ago

Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Schedulers within PTS Logistics.

**This role will work the following shift pattern**:

- Week 1 - Monday, Tuesday, Saturday & Sunday 0600-1800
- Week 2 - Wednesday, Thursday & Friday 0600-1800
- Week 3 - Relief (any 3 days) 0600-1800

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

**Our values**: Compassion, One Team, Integrity, Innovation, Empowerment, Resilience are at the heart of all we do.

**You will have**:

- Experience of working in a patient/customer focused environment (Essential)
- Understanding of performance standards and customer care
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Excellent telephony skills

For full role responsibilities please see attached job description

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