Pts Non-emergency Ambulance Controller

6 months ago


Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

Previous applicants who have applied and have been unsuccessful at interview stage in the previous 3 months cannot reapply.

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Schedulers within PTS Logistics.

This role is office based.

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

**Our values**: Compassion, One Team, Integrity, Innovation, Empowerment, Resilience are at the heart of all we do.

**You will have**:
Experience of working in a patient/customer focused environment (Essential)

Understanding of performance standards and customer care

Excellent interpersonal skills

Excellent verbal and written communication skills

Excellent telephony skills

For full role responsibilities please see attached job description



  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service Nhs Trust Full time

    Job summary Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire?Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    **You will have**: Experience of working in a patient/customer focused environment (Essential) Understanding of performance standards and customer care Excellent interpersonal skills Excellent verbal and written communication skills Excellent telephony skills For full role responsibilities please see attached job description


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    An Ambulance Support Worker (ASW) responds to emergency calls alongside a paramedic, helping them to provide patients with potentially life-saving care and, where needed, getting patients to hospital. They attend every kind of accident and emergency, sometimes covering considerable distances, using expert emergency driving skills to get to the scene with the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen for enthusiastic, customer focused individuals to join our team of Non-Emergency Patient Transport Service Call Handlers. **We're looking for people who want to either**: - Work entirely from home, - Work a flexible model between home and office, - Work entirely from our office at our Wakefield HQ. Do you love talking on...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Role Description:We are seeking a motivated and organized individual to join our Patient Transport Service as a volunteer. As a Volunteer Ambulance Support Assistant, you will provide critical support to our ambulance teams, enabling them to focus on patient care.Key Responsibilities:Assist ambulance crews with patient transportation and careHelp maintain...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    About the Role:">We are seeking a reliable and caring individual to join our team of volunteer car drivers.As a Patient Transport Service (PTS) volunteer, you will play a vital role in helping NHS patients reach their medical appointments.You will provide non-emergency transport for patients who are able to walk but may need assistance and are eligible for...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    The Yorkshire Ambulance Service is in the fortunate position of having secured additional funding to expand and implement our highly effective Ambulance Vehicle Preparation (AVP) program. To meet our expanding and developing AVP requirements we are now able to offer a vacancy opportunity to join our existing dedicated AVP Supervisor Team within Yorkshire...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Previous applicants who have applied and have been unsuccessful at interview stage in the previous 3 months cannot reapply. Visiting hospital is not fun and for some people, just getting to their hospital appointments and back home again is tough. It’s for these reasons that we need people who can make arranging transport the easy part. Our Patient...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    This is an exciting opportunity to join Yorkshire Ambulance Service NHS Trust and play a key role in helping to provide an effective and efficient ambulance service to the people across the Yorkshire and Humber region. The Trust's busy fleet team is seeking experienced, confident and highly-skilled mechanics to join its in-house team and support the...

  • Pts Quality Lead

    8 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    For Further details about this role and main responsibilities, please see PTS Quality Lead Job Description.

  • Paramedic

    6 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    As one of our Paramedics, you will often be the first healthcare professional to arrive on scene at emergency and non-emergency medical incidents and it will be your responsibility to treat and transport patients. When accompanied by a less clinically qualified colleague, such as an Ambulance Support Worker (ASW), you will be expected to assume clinical...

  • Paramedic

    6 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    As one of our Paramedics, you will often be the first healthcare professional to arrive on scene at emergency and non-emergency medical incidents and it will be your responsibility to treat and transport patients. When accompanied by a less clinically qualified colleague, such as an Ambulance Support Worker (ASW), you will be expected to assume clinical...

  • Paramedic

    7 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    As one of our Paramedics, you will often be the first healthcare professional to arrive on scene at emergency and non-emergency medical incidents and it will be your responsibility to treat and transport patients. When accompanied by a less clinically qualified colleague, such as an Ambulance Support Worker (ASW), you will be expected to assume clinical...

  • Avp Operative

    6 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    To sustain and support our current Ambulance Vehicle Preparation (AVP) requirements we are able to offer a permanent opportunity to join our existing dedicated AVP Operative team. The position is permanent. It is a full time post working 37.5 hours per week contract based on a 24 hour, 7 day a week rota system including Bank Holidays preparing our frontline...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    We have a vacancy available for a Systems and Database Technical Specialist within the ICT department at Yorkshire Ambulance Service, the role will involve working within the Systems, Online and Development Support Teams. As a Systems and Database Technical Specialist within the ICT department at Yorkshire Ambulance Service, the role will involve working...

  • Paramedic

    6 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    As one of our Paramedics, you will often be the first healthcare professional to arrive on scene at emergency and non-emergency medical incidents and it will be your responsibility to treat and transport patients. When accompanied by a less clinically qualified colleague, such as an emergency care assistant (ECA), you will be expected to assume clinical...

  • Paramedic

    7 months ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    As one of our Paramedics, you will often be the first healthcare professional to arrive on scene at emergency and non-emergency medical incidents and it will be your responsibility to treat and transport patients. When accompanied by a less clinically qualified colleague, such as an emergency care assistant (ECA), you will be expected to assume clinical...