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Support Secretary General Surgery

3 months ago

Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the SACCT Division for a Medical Support Secretary to provide administrative support to a team of medical secretaries and their respective consultant and clinical teams.

We are looking for a motivated, enthusiastic individual who is able to follow instruction, work on their own initiative and as part of a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Previous experience of working within an administrative setting along with experience of audio typing is essential.

Please be aware the successful applicant may be asked to cross cover in other departments within the division

Please note that if a high number of applicants are received on this vacancy, we reserve the right to close it early. Previous applicants need not apply.

Main duties of the job

To provide a general clerical support for the SACCT secretaries and consultants. To facilitate audio-transcription of clinic letters, results and discharge letters, and to provide a general clerical service and support throughout the department.

To work as part of the busy admin team within the General Surgery department. This includes but is not limited to retrieving case notes, validating the RTT pathways, retrieving referrals from ERS, audio-typing and supporting with administrative tasks.

The post holder will be required to work as part of a team providing cross cover during periods of staff absence.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live . In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Job description

Job responsibilities

To retrieve patient case notes from across the Hospital. Ensuring Health Record folders are traced to the location held on the hospitals electronic HISS system. Update the Hospital Information System to reflect the correct patient details Ensure that all duties allocated are completed in a timely and satisfactory manner. Offer general support to the secretaries, including covering during periods of sickness/annual leave. Liaise with, and work in harmony with, other areas of the Trust to promote patient experience. To be an integral member of their assigned team. Answering the phone, taking messages and acting upon the messages. Comply with all duties stated in the job description The post holder must comply with all relevant policies, procedures and training requirements To undertake any other ad-hoc activities as directed.

Please ensure that you have read the attached Job Description and Person Specification before submitting your application.

Person Specification

QUALIFICATIONS

Essential

Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills ECDL or equivalent demonstrable skills

Desirable

NVQ level 2 business administration City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience

EXPERIENCE

Essential

Knowledge of Microsoft Office Programmes Experience of successfully working within tight time frames and to deadlines Ability to communicate in a clear and concise manner Good numerical skills

Desirable

Experience of providing secretarial services in a hospital environment Experience of using NHS IM&T systems for data entry Experience of using digital dictation systems Experience of medical audio typing Good command and understanding of English, punctuation and grammar

SKILLS/ ATTRIBUTES

Essential

Motivated, flexible and proactive Tactful, courteous and polite Smart appearance in accordance with BVH dress code Ability to move and handle case notes 2-5 kg+