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Apprentice Patient Pathway Administrator

3 months ago

Romford, United Kingdom Division of Surgery – BHRUT NHS Full time

Job overview

Patient Pathway Administrator. The post holder will provide a flexible administrative support service across the department as required by workload demands and agree priorities in liaison with the Patient Pathway Supervisor/Patient Pathway Co-ordinator. It is essential that the post holder has good communication skills, is organised and assertive in dealing with health professionals. The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the General Data Protection Regulations (GDPR).

Alongside the job role you will be completing the Level 3 Business Administrator apprenticeship. If you already hold this qualification at Level 2 or above, then you are not eligible to apply. 

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

a. Be 16 years old or over
b. Have the right to work in the UK
c. Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve, and the majority are from Black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. 

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. 

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education / Qualifications

Essential criteria

Audio typing approximately 50wpm GCSE Maths and English at Grade C/4 and above or Functional Skills Level 2 or recognised equivalent

Experience/ Knowledge

Essential criteria

Computer literate with knowledge of Microsoft packages, and good keyboard skills.

Desirable criteria

Experience working in a clerical/admin role Experience of dealing with customer complaints

Personal Qualities

Desirable criteria

Able to work under pressure and to deadlines