Technical Support Professional

3 days ago


Southampton, United Kingdom BT Group Full time

What you’ll be doing

Identifying and resolving customer Global Voice Faults. Managing customer incidents, attending troubleshooting bridges. Managing our supplier and vendors. Proactively identifying and implementing service improvements. Working to make the team more efficient. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Continuous self-driven development.

What you'll bring

Mandatory

Experience working with voice networks platform. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Ticketing, jeopardy management and diagnostics experience. Experience in IT / Technical environment.


Nice to Have  (these skills can also be learned on the job):

Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences. Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Good knowledge of BT Voice platforms, order journeys and operating models/process.

Your Benefits

10% on target bonus Life Assurance 25 days annual leave (plus bank holidays) increasing with service BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% World-class training and development opportunities Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages Access to 100’s of retail discounts including the BT shop Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year.

  • Southampton, United Kingdom Invosys Full time

    **About Us** We are a leading provider of support services, delivering exceptional customer service on behalf of various brands and businesses. Our mission is to provide seamless, professional, and reliable support to ensure our clients’ customers receive the highest level of service at any time of the day or night. **Job Overview** As a Technical...


  • Southampton, United Kingdom Premier Foods Full time

    Technical Support Specialist - 3rd line Permanent  Based at our Winchester / Hybrid working  We are looking for a Technical Support Specialist to join our team of highly experienced Technical Support Specialists in Winchester. This role is ideal for a seasoned professional with a solid background in 3rd line support, focusing on incident and...


  • Southampton, United Kingdom Premier Foods Full time

    Technical Support Specialist - 3rd line Permanent  Based at our Winchester / Hybrid working    We are looking for a Technical Support Specialist to join our team of highly experienced Technical Support Specialists in Winchester. This role is ideal for a seasoned professional with a solid background in 3rd line support, focusing on...


  • Southampton, United Kingdom AXA UK Full time

    **About the role**: It's an exciting time at AXA Insurance, with significant investment planned to transform, deliver new digital services to our customers, and streamline and automate our business processes. As part of this, we're looking for a talented individual to join our Claims Technical Services Team (CTS) on a permanent basis. As a Field Technical...


  • Southampton, United Kingdom Network Scientific Recruitment Full time

    Are you looking for a patient focused role? Do you have an inquisitive mind and the ability to understand technical information? If so, we are recruiting a technical support specialist for the UK and Emerging markets within the EMEAWe are looking for a qualified candidate to provide technical support and assistance with the wearable cardiac technology,...


  • Southampton, Southampton, United Kingdom Professional Technical Limited Full time

    2 months ago Be among the first 25 applicants An opportunity with a well-established company has arisen seeking a Senior Design Engineer to work in their tight engineering team. Based in Southampton, with occasional sight visits to measure and agree to design details you will benefit from a salary up to 40,000 pa (depending on experience), 20 days holiday...


  • Southampton, United Kingdom Enterprise Recruitment Ltd Full time

    Fantastic entry-level role to join a thriving product development company as a Technical Support Engineer. You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via phone and email,...


  • Southampton, United Kingdom Circle Cloud Communications Ltd Full time

    **Location**:Central Southampton (Onsite Parking Available) **Salary**:£28,000 - £32,000 per annum (Depending on Experience) **Hours**: Monday - Friday, 40 Hours per Week Are you passionate about technology and thrive in a dynamic, customer-focused environment? Join circle.cloud, a leading telecommunications provider revolutionizing business solutions...


  • Southampton, Southampton, United Kingdom Enterprise Recruitment Ltd Full time

    Fantastic entry-level role to join a thriving product development company as a Technical Support Engineer.You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via phone and email,...


  • Southampton, Southampton, United Kingdom ENTERPRISE RECRUITMENT LTD Full time

    Job DescriptionFantastic entry-level role to join a thriving product development company as a Technical Support Engineer.You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via...


  • Southampton, United Kingdom NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Senior Technical Support Engineer.Location:...


  • Southampton, United Kingdom NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.Senior Technical Support Engineer.Location: Southampton...


  • Southampton, United Kingdom Lester Aldridge Full time

    **Job type: Permanent, full-time** Lester Aldridge have an exciting opportunity for a Real Estate professional support lawyer to join our busy Real Estate Group in our Southampton or Bournemouth office to include some remote working. You will have gained good, technical experience in several aspects of commercial property law and practice, and will have...


  • Southampton, United Kingdom Enterprise Recruitment Ltd Full time

    Fantastic entry-level role to join a thriving product development company as a Technical Support Engineer.You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via phone and email,...


  • Southampton, United Kingdom Working Feedback Full time

    **About Us**: Established in 2006, Working Feedback is an award-winning SaaS company that raises the online profile of business through the collection of customer feedback and reviews. Our innovative platform enhances business reputations, boosts revenue, and elevates the overall customer experience. With our continued success within the healthcare sector;...


  • Southampton, United Kingdom Enterprise Recruitment Limited Full time

    Fantastic entry-level role to join a thriving product development company as a Technical Support Engineer.You will be responsible for providing second-line support to external distributors and customer service engineers for cutting-edge control systems. This Technical Support Engineer role will involve supporting engineers in the field via phone and email,...


  • Southampton, United Kingdom Invosys Full time

    **Role summary** As a Technical Support Advisor at Invosys, you will play a crucial role as the frontline representative of our 24/7 helpdesk, providing technical assistance and exceptional customer service to our clients in the telecommunication sector. You will be responsible for diagnosing and troubleshooting technical issues reported by clients,...

  • Support Worker

    3 weeks ago


    Southampton, United Kingdom Sportfit Support Services Full time

    Are you ready to make a meaningful difference in the lives of young individuals? Sportfit is on the lookout for dedicated Support Workers to join our welcoming team in Southampton. We need individuals who can serve as positive adult role models for the young people we support, and who have the right to work full-time in the UK without requiring...

  • Support Worker

    3 weeks ago


    Southampton, United Kingdom Sportfit Support Services Full time

    Are you ready to make a meaningful difference in the lives of young individuals? Sportfit is on the lookout for dedicated Support Workers to join our welcoming team in Southampton. We need individuals who can serve as positive adult role models for the young people we support, and who have the right to work full-time in the UK without requiring...

  • Support Worker

    3 weeks ago


    Southampton, United Kingdom Sportfit Support Services Full time €34,320

    Are you ready to make a meaningful difference in the lives of young individuals? Sportfit is on the lookout for dedicated Support Workers to join our welcoming team in Southampton. We need individuals who can serve as positive adult role models for the young people we support, and who have the right to work full-time in the UK without requiring...