Technical Support Professional
3 days ago
What you’ll be doing
Identifying and resolving customer Global Voice Faults. Managing customer incidents, attending troubleshooting bridges. Managing our supplier and vendors. Proactively identifying and implementing service improvements. Working to make the team more efficient. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Continuous self-driven development.
What you'll bring
Mandatory
Experience working with voice networks platform. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Ticketing, jeopardy management and diagnostics experience. Experience in IT / Technical environment.
Nice to Have (these skills can also be learned on the job):
Your Benefits
10% on target bonus Life Assurance 25 days annual leave (plus bank holidays) increasing with service BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% World-class training and development opportunities Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages Access to 100’s of retail discounts including the BT shop Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year.-
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