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Technical Support Specialist

4 months ago

Southampton, United Kingdom Network Scientific Recruitment Full time

Are you looking for a patient focused role? Do you have an inquisitive mind and the ability to understand technical information? If so, we are recruiting a technical support specialist for the UK and Emerging markets within the EMEA


We are looking for a qualified candidate to provide technical support and assistance with the wearable cardiac technology, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from sudden cardiac arrest.



Job Description and Areas of responsibility:


  • First point of contact for patients and physicians regarding questions and provide individual solutions by phone of ECG and further technical data and take appropriate action including documentation.
  • Management/ stocktaking: coordinate replacement of individual components as required and proper return of the replaced components for maintenance together with external Logistic partner and Sales team
  • Coordination for technical support and telephone hotline management
  • Network Management (Input of patient data and information in online portal, registration of new accounts and managing login, creation of clinical center codes for individual prescriber, sending ECG reports to physicians upon request, and deactivation following treatment for other Emerging Markets EMEA with UK related Order- and Invoicing Management tasks fitting


Educations and/or Experience:

  • Fluency in written and spoken English language is required
  • At least 3+ years of past professional experience
  • Past experience in a clinical / hospital environment preferred
  • Past experience working as a Technical Assistant would be a benefit
  • Experience in Medical Sector / Medical Device would be a benefit
  • Good working knowledge of MS Office
  • Independent, respectful, friendly, team-oriented individual with well-developed interpersonal skills both internally with co-workers and externally with patients and customers
  • Thinking with a strong hands-on mentality and persistent approach


This role would suit someone from a clinical setting who is used to patient focus but also has an interest in the technical aspects of medical technology.