Contract Manager

3 weeks ago

Wolverhampton, United Kingdom CBW Staffing Solutions Full time
Facilities Manager - FM Service Provider -  Hard & Soft Services - Wolverhampton - £45,000

Exciting opportunity to work for a leading FM Service Provider situated in Wolverhampton. CBW are currently recruiting for a Contract Manager to be based on a commercial sites located in Wolverhamton. The successful candidate will have a proven track record in facilities management covering both hard & soft services. In return the company is offering a competitive salary of £45,000 + car allowance and further training and career progression.   

Key duties & responsibilities  
  • Lead a team of employees to provide integrated FM services across a multi site client 
  • Overall responsibility for quality performance on the contract with respect to hard services maintenance, cleaning, security and porterage
  • Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification
  • By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary
  • Monitor and report on financial performance & quality of service delivery
  • Monitor customer feedback and respond to customer comments
  • To be the first point of contact for the management of service delivery to the client
  • Provide regular progress reports and service updates to our supply chain partners
  • Responsibility for ensuring due compliance to the contract specification
  • Ensure that all Health and Safety Policies and Procedures are adhered to
  • Ensure that risk assessments, safe systems of work and COSHH records are held centrally on the contract for all working practices and are valid and current
  • Ensure that all staff, client and ad hoc contractors are aware of the site procedures and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences along with the Permit to work process
  • Monitor and evaluate service partners for compliance with Health and Safety legislation on site
  • Undertake regular audits of all service areas and present written reports with recommendation to management
  • Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users
  • Manage locally the PTW (Permit to Work) process for general works, working at height and hot works
  • Take responsibility for cost control of the Maintenance, Cleaning, Catering, Security and Utilities and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service, or quality
  • Ensure the contract is reviewed regularly or in accordance with contract terms in line with agreed procedures, maintain accurate records of reviews
  • Evaluate all proposals for project works or capital expenditure
  • Analyse quotes and submit recommendations to management with supporting evidence
  • Ensure best purchasing practise using the companies’ nominated suppliers
  • Ensure all labour, sundry and overhead costs are managed to within budget
  Hours of work   Monday to Friday - 08:00am to 16:00pm
  Requirements
  • Proven background in delivering a range of hard services maintenance, cleaning, security and portering
  • Ability to prioritise and manage workload in a front line, sometimes reactive environment
  • Ability to interpret contract documentation and translate formal documentation into working specifications
  • Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
  • Must have experience of full budgetary control
  • NEBOSH/IOSH Certificate would be desirable however training will be provided
  • IT Literate, MS Office/competent in the use of Excel, Power point
  • Willingness to develop long term relationships with our clients and other stakeholders
  • Current DBS clearance or will to undertake

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