Wedding and Events Co-ordinator

Primary Job Purpose:

An exciting opportunity has arisen for a Wedding and Events Co-ordinator to join our Sales and Marketing team. The role will be responsible for maximising hotel revenue and guest satisfaction by negotiating Meetings and Events, Weddings and Function business and coordinating the execution of business with other departments in accordance with the hotel’s business plan.

About The Role

Roles and Responsibilities

• Demonstrate and manage exceptional standards of customer care – both face to face and remotely, nurturing long term relationships.

• Ensure that all enquires and correspondence for the events team are dealt with efficiently and on the day of the enquiry.

• Ensure excellent standards of client show rounds and open evenings – working with whole team on guest experience.

• Ensure that all function sheets are produced on time with accurate and comprehensive information to assist the operational team.

• Ensure that all diaries and systems are kept up to date at all times.

• Achieves meetings and events revenue goals by implementing the set strategies provided from the Group Sales and Marketing Manager.

• Perform a ‘Meet & Greet’ function with meeting and event planners to go through the event and successfully build relationships with regular and new clients.

• Actively seeks when available, to interact with existing, potential and new clients by show rounds, lunches and participation in fam trips.

• Work to minimise complaints from guests.

• Attend meetings and training required by Group Sales and Marketing Manager.

• Check the meetings and events VIPs and communicate this information to the team.

• Identify commissionable bookings and secure required information.

• Pre-block all event accommodation accurately and ensure release clauses are followed.

• Prepare events contracts and chase signed contracts in timely manner.

• Ensure all events are prepaid in advance, or where applicable coordinates credit for meetings and events guests with Finance team.

• Manage and deliver quarterly open evenings and 6 monthly Bridal Fayres.

• Monitor all feedback from clients, including follow up procedure and communicate with team.

• Maintain quality information in all databases.

• Carry out proactive sales activity for events.

• Complete regular pricing reviews and competitor analysis of wedding venues.

• Represent the department at the weekly function sheet meeting and morning meetings and feedback key business information to the team.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

• Excellent communication skills.

• Strong experience or working in and coordinating events.

• Confident and approachable.

• Ability work as part of a team or alone.

• Calm under pressure during busy periods.

• Excellent selling and customer service skills.

• Ability to use own initiative and problem solve

• Resilience and calm attitude when dealing with face-to-face complaints

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Ability to upsell customers to additional products and services
• Willingness to undertake further training.
• Experience of working within and hosting Weddings and Events
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo

Required Criteria

• GCSE grade C /4 or above in Math and English
• Proficient in Microsoft Office suite
• Sales Experience
• Customer Service experience
• Experience dealing with customer compliants
• Hospitality experience
• Ability to work to deadlines
• High standards of presentation, organisation with great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking face to face and over the phone.
• Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks.

Closing DateSaturday 31st August, 2024