Food and Beverage Supervisor

Job Title: Food and Beverage Supervisor 

Department: Food and Beverage

Reporting To: Deputy Resort Manager

Number of Reports: 10

Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. Whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction.

About The Role

Roles and Responsibilities

• To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.  

• Oversee and maintain the levels of standards within the food and Beverage areas.

• Ensure staff are visible and available to guests at all times 

• Work alongside the Restaurant and Bar Manager and support the stock levels for stock

• Maintaining and Monitoring, hygiene standards and practices

• Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china

• Checking layouts and preparation of tables including room service duties 

• Maximise the service opportunities for guests to ensure return visits 

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures

• Be aware of and follow all Health and Safety procedures  

• Complete cash up, and closing on the bar and restaurants 

• Support the events team in the running of weddings, events and parties. 

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills 

• Confident and approachable

• Good team work and can work well alone

• People management skills 

• Calm under pressure during busy periods 

• Excellent selling and customer service skills 

• Can use own initiative and problem solve 

• Resilience and calm attitude when dealing with face to face complaints  

All staff Key Performance Measures 

 Our values underpin everything we do here at Langston Quays staff should ensure that these are at the fore front of what they day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

  Skills required

  • High standards of presentation and organisation 

  • Great attention to detail

  • Excellent written and verbal communication skills

  • Ability to create efficient staff rotas

  • Flexible approach to work

  • Multi-tasking and time-management skills, with the ability to prioritize tasks.

  • Team work

  • Ability to understand peaks and troughs of industry and work within a budget

  Attitude

  • Confident and respectful

  • Friendly, charming and informative

  • Passionate about Customer Service

  • Positive can-do attitude

  • High standard of personal appearance

  • Respectful

  • Conscientious

  • Approachable and supportive

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Willingness to undertake further training. Microsoft Excel Intermediate level
• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Coaching and mentoring
• Knowledge of Fourth Hospitality System

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of managing a team
• Knowledge of correct and effective recruitment practices
• Experience of reviewing and changing working methods for best practice.
• Experience of working to service delivery standards

Closing DateWednesday 21st August, 2024