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Client Service Executive

2 months ago

Leeds, United Kingdom Bailie Group Full time
About the role

This is an entry/mid-level role within the CDS Client Services function. The role requires the client services executive to demonstrate a good level of experience in working within/servicing the Communications sector - Digital, Print, Technology, Creative and/or Marketing Services.

Your day-to-day...

  • Receiving and qualifying client briefs and enquiries
  • Briefing our design and print teams, articulating the client’s requirements
  • Acting as client liaison for processing client projects and jobs externally with our suppliers, internally with agency departments and key client contacts
  • Maintaining contact with clients and suppliers via phone, email on a regular basis and supporting account teams in building strong relationships
  • Effectively managing client satisfaction and issues to full and effective resolution, including management of key support areas across the business.
  • Attending client service meetings to review contractual service levels and explore opportunities with clients regarding value-add activities
About CDS

CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.

Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

  • Digitally transforming the ability to report crime online for UK police forces.
  • Building a new digital platform for the regulator Social Work England.
  • Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

Responsibilities

We are looking for someone who can

  • Demonstrate a knowledge of Print Management, Outbound Communications, Transactional Print and Creative. The role will expand to include future Digital services
  • Show their passion for providing a high level of customer service
  • Join an industry leading team and bring their expertise to enhance our service offering
Requirements
  • Knowledge of Print Management, Outbound Communications, Transactional Print and Creative. The role will expand to include future Digital services.
  • A self-starter able to set and manage goals
  • Passionate for knowledge, as this is a fast paced, constantly evolving consumer driven/ technology driven market
  • A strong, honest communicator who possesses excellent verbal, listening and written skills
  • Excellent on the telephone and with email applying the appropriate tone and representing CDS core values
  • A strong organiser and super effective with time management, skill sets and resources
  • Excellent with Microsoft - Word, Excel and PowerPoint
  • Strong with data - an ability to work with data and interpret results with good attention to detail.
  • Able to think quickly and make decision within minimal referral/guidance
  • Experienced in working with high profile clients
  • Eager to build relationships with clients and colleagues alike
  • Able to demonstrate consultative behaviour

Hybrid & Homeworking

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

Vetting

Due to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.

In return

  • Attractive base salary
  • 25 days holiday + public holidays
  • Company pension and life assurance scheme
  • Medicash health plan online GP access, support services & discounted gym membership
  • Complimentary fruit, coffee, tea, and Wednesday drinks at the office
  • Wellbeing events/services in Leeds office
  • Cycle to work scheme
  • Season pass loan for rail & bus travel
  • A business focused on professional development and personal growth opportunities
  • Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity

Recruitment Agency Disclaimer:

Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) operates with Preferred Suppliers list for recruitment agencies which are reviewed periodically. When we choose to work with a preferred supplier, this supplier will be invited to support us in sourcing candidates for specific roles (submitted via a secure online portal).

Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) only pay agency fees where an authorised member of the HR/Recruitment team has provided prior instructions to the recruitment agency to work on our behalf with reference to a particular role. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs via email or any other online platforms does not imply an introduction to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop); therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. Should you wish to be considered as a preferred supplier in the future or feel you have a niche skill set you can help with, then please send some company information to Recruitment@Bailiegroup.co.uk

Naturally, we receive a high level of interest from recruitment agencies, and as such, we will only contact you should we wish to discuss this further, please reframe from sending multiple emails. Submission of any unsolicited speculative CVs to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) will be deemed evidence of full and unlimited acceptance of this statement.


Our inclusive culture

CDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.