Residence Coordinator

Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare ofourinternational studentsand helping them feel at homewhile in the UK? If so, challenge yourself this summerbyworking withEFEducation First summer camp on the Isle of Wight. EF Education First’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world toparticipatein language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education. Your Role EFIsle of Wighthas an exciting opportunity to support the SummerResidence Team, ensuring our international students are well cared for andthata safeandcomfortable living environment ismaintainedat all times. This is an ideal role for anyonewho ispassionate about customer service,working with international studentsandwith a strong ability to work independently and take ownership of situations. Responsibilities Ensures the smooth running of the student residences To ensure the residences provide a comfortable, safe living environment To maintainEF policies, accreditation criteria and Golden Rules To provide the highest level of customer service at all times To helpmaintain‘one team’,where the different departments liaise and interact effectively and efficiently Allocates new bookings to residential accommodation on Elektra within EF’s Golden Rules  Sends correct residence information to sales offices intimelymanner Assistscustomers with residence queries, ensuring prompt follow up and excellent customer service Liaises with external suppliers where cleaning/maintenance issues are reported Completes weekly occupancy statistics Ensures the Residence Manager is informed about residence availability. Ensures allocation information sent to residence suppliers isaccurateand on time Prepares arrival & departure documents andprovideskeys for all arrivals Follows up any disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations Liaises with welfare teamregardingany issues reported for residential students Assistswith the training and supervision of temporary staff/interns Participates in student intakes and first week chats Arranges residence feedback questionnaires Full-time, 6 days a week. Shares emergency duty on a rota basis Reporting to the Residence Manager Requirements Must be a team player that can lead from the front, be outgoing and have great attention to detail You should be passionate about customer service and providing quality Ability to work under pressure and in a high paced environment Legally able to work in the UK, have a UK/Irish passport or a work permit Fluent in English In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, thendon’thesitateand apply Why you will love working with EF Isle of White Continuous professional development Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities areprovided Staff are encouraged to innovate, take ownership of theirideasand bring them to fruition Global career opportunities External trainings on safeguarding and mental health first aid Summer camp canteen Accommodation provided Summer by the sea What do our staff say? “I love being exposed to different cultures and I get to practice other languages.” “There is never a boring day.” “I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.” “It’s a pleasure to come to work so I can see my amazing colleagues and students from around the world.” ----------------------------------------------- EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will berequired. Appropriate suitability checks will berequiredprior to confirmation of appointment.