Accommodation Administrator

3 weeks ago


Newport, United Kingdom iWork Recruitment Limited Full time

**Indeed/ Job description**

Contract to start 09-01-23 until 31-03-23 with a possible extension.

**Job description**

**Job Purpose**:Our vision is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We’ll do this by shaping our services around customer, asset, and place.

This role is directly responsible for the delivery of a range of frontline services to our key worker accommodation customers, which help support this vision whilst championing our values of being kind, respectful, inclusive, ambitious, responsible, and collaborative.

You’ll also play a key role in using a range of computer-based systems to undertake a range of activities, from coordinating rooms bookings and reporting maintenance repairs to raising purchase orders.

You’ll play a key part in a team within a key worker accommodation scheme, which offers both shortterm and long-term accommodation to large numbers of key worker residents, ensuring that the housekeeping services provided contribute to providing each customer with a positive experience whilst staying with us.

You will also be responsible for maintaining high data quality in our customer and property systems, ensuring that data is held centrally for full transparency and that suitable contract arrangements are in place for the continued management all compliance elements within your defined areas.

**Key Accountabilities**:
To take responsibility to deliver the right outcome for our customer in a safe and timely way.

To liaise with and undertake requests from NHS Trusts, universities, medical agencies and other external key partners, utilising a can-do approach displaying excellent customer care.

To take the lead in owning customer repairs and maintenance requests, ensuring these are entered on to relevant systems, allocated to appropriate colleagues or contractors and that any orders or instructions are issued, focusing on seeking swift resolution to ensure customer satisfaction.

Ensure accurate input of relevant data (notes, actions, agreed plans with customers) into Sovereign systems To assist the Accommodation Manager in the collection of customer feedback to support in the creation and delivery of service improvement opportunities.

To undertake a range of transactional financial activities to support customers and our operation, including setting up direct debit payment instructions, processing refund requests, customer account adjustments, resident recharges and reconciling payments made on a daily basis to ensure accurate accounting.

To utilise booking information and financial data to issue external organisations with invoices for accommodation and other services provided.

**Knowledge & Skills**:
To be passionate in delivering excellent customer services to reach the best possible customer outcome, with a flexible approach to meet with business needs.

To be able to work independently and as part of a team to meet goals within set timeframes.

To be approachable, reliable and flexible, with the ability to communicate clearly and confidently with our customers.

To be able to relate to customers and show empathy to understand customer's situation and to be able to agree most appropriate resolution To take personal ownership and accountability for actions taken.

To develop knowledge and skills in practices and procedures applicable to the role, with the ability to develop a working knowledge of the key principals and differences between different types of tenancy agreement.

Ability to impact assess and to understand the difference between ‘major’ and ‘minor’ data issues.

Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations

5219855-12-22

**Salary**: £12.00 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 5219855-12-22


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