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Waiting List Co-Ordinator
2 weeks ago
Job summary
An opportunity has arisen for a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This is an exciting opportunity to work in a busy, fast paced and expanding outpatient department.
The successful candidate will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating the Trust PROUD values. With a clear understanding of patient confidentiality as well as a background in an administrative setting this post would ideally suit an individual wanting to further their experience in waiting list management. Previous waiting list coordination experience would be advantageous. Effective computer skills are essential along with experience of using a hospital computer system.
To work as part of the scheduling team ensuring designated outpatient clinical activity and outpatient waiting lists are managed efficiently and effectively in line with both national and local standards and the workload is managed in a timely and accurate manner.
Working hours/pattern: hours a week - Core Hours 8am and 5pm
Main duties of the job
To facilitate and manage patients on a waiting list and liaise with administration teams to ensure patients are then managed through their treatment pathway within the 18 week standard and cancer pathways. To manage and maintain the Directorate waiting lists (lists as defined by the Service Manager) on a regular basis and ensure all patients are being appropriately listed for treatment within the Trust Access Policy.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
Administrative experience Good standard of Education including 5 'C/4' grade GCSE's or equivalent (inc English Language and Maths) Competence in use of various computer software packages
Desirable
Medical Terminology EPR trained (Training available)
Experience
Essential
Relevant experience within an administrative role Experience of working with the general public Evidence of a positive approach to working in complex environments Experience of setting and maintaining work standards Ability to provide a range of options to deal with complex working situations Methodical, conscientious & reliable Knowledge of RTT 18 week pathways Experience of managing a waiting list
Desirable
NHS experience Evidence of team working Elective and/or emergency admission knowledge
Special Skills/Aptitudes
Essential
Strong Computer Skills Competent e-mail user Experience of dealing with tight deadlines and targets. Highly organised and have the ability to coordinate and prioritise own workload Have and promote a professional working attitude Ability to work as part of a team
Desirable
Familiarity with NHS performance targets
Interpersonal Skills/Communication Skills
Essential
Excellent interpersonal and communication skills Excellent telephone manner Able to demonstrate initiative and deal with sensitive information. Ability to cope effectively under pressure Accurate attention to detail Experience of dealing with stressed/upset individuals in an empathetic manner. Ability to adapt to rapidly changing demands and expectations. Ability to use own initiative and act quickly and decisively. Diplomacy Skills
Desirable
Evidence of interacting with a wide range of people-
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