Customer Service Administrator

6 days ago

Wrexham, United Kingdom WestRock Full time

Description & Requirements

WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

The Opportunity:  To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.

How You Will Impact WestRock

Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload  Establish and maintain customer specification files. Understand and follow Standard Operating Procedures for customer communication.  Contribute to achieving individual account and departmental objectives. Verify the application of correct customer prices to orders and dealing with price issues and price requests Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications. Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business. Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date Assist in the provision of accurate monthly performance reports as required by customers.  Assist in the monthly KPI reporting All Data requests should be dealt with in a timely manner  Assisting stock checks and /or queries Ensuring that there is a level of general system housekeeping, e.g. closing down jobs Keeping on top of obsolete items / destructions Checking Proofing, Artwork or pdf requests Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.  Support team resource needs during holiday periods, showing flexibility to assist with other accounts.  Support colleagues in training and continuous improvement activities.  Stock allocation maintaining a last in first out process. 

Experience and Skills required:

Experience of a manufacturing environment. Customer Service / account handling of c.2-3 years min. Experience of networking across a multi-site organisation Confident communication/presentation skills. Team working experience. Negotiation skills. Good knowledge of a packaging business/manufacturing process desirable. Numerical /Verbal reasoning skills at management norm (SHL). IT literate to intermediate level on Excel, Word, Outlook. UK driving license.

What we offer:

Corporate culture based on integrity, respect, accountability and excellence An attractive salary reflecting skills, competencies and potential  Comprehensive training with numerous learning and development opportunities A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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