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Customer Service Administrator

4 months ago

Wrexham, United Kingdom Gap Personnel Full time

Customer Service Administrator

£28k per annum

Monday - Friday / 9am – 5:30pm

Wrexham

Own transport essential

Our client based in Wrexham area is currently recruiting a Customer Service Administrator to join their team on a permanent basis. The purpose of this role is to ensure all customer satisfaction is achieved. Effectively bridging the gap between the Sales Team, internal & external customers, Finance, Logistics and related departments within the company to ensure the smooth completion of an end-to-end process.

Performance Objectives

* Ensure customer delight.

* Cross-selling or up-selling products as & when necessary.

* Identify opportunities, produce leads, and book appointments for the sales teams while developing high quality leads.

* Proactively follow up with customers in conjunction with key account managers.

* Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required.

* Work closely with the sales team to assist with their customer’s sales objectives.

* Work effectively with all departments within the company to ensure customer requirements are met.

* Customer service plays a key part of the day-to-day role which is in integral part of the business.

* Respond to complaints from customers and give after-sales support when required.

* Assist in managing non-financial data in electronic form and present reports as & when requested.

* Regularly update customer database.

Person Specification

* GCSE grade C or above or international equivalent.

* Due to the location of the business own transport is essential.

* Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.

* Great proficiency in the above software applications

* Confident in liaising with internal and external customers.

* Familiarity in similar roles with CRM systems and practices.

* Demonstrates the practical application of Sales account management also if possible.

* Excellent communication and presentation skills.

* Strong telephone manners and listening skills.

* Ability to multi-task, prioritise, and manage time effectively.

* Ability to think independently, assumes accountability.

* Proven customer support experience or experience as a customer service representative

* Resilient – ability to deal with pressurised situations and demanding customers.

* A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future