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Technical Program Manager
4 months ago
Location: London
Length: 12 Months
Rate: £40.38 p/h PAYE (Approx. £83.9K per annum)
Hours: 9am – 6pm
This client is a top 5 tech giant and one of the world's most popular search engines.
This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods.
Job description:
- Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how.
- Align stakeholders on decisions and changing circumstances.
- Proactively manage the dependencies and deliverables with other related projects/teams and functions.
- Establish systems to identify improvements and in processes, products, or services on an ongoing basis, through measurement of performance, progress, and success metrics.
- Work closely with partner teams to manage and communicate changes.
- Independently manage existing and new cross-functional programs through their full lifecycle to meet team-level objectives.
- Balance the immediate needs of the project with the longer-term goals of the greater organization.
- Collaborate to identify stakeholders and manage their expectations across program lifecycles.
- Develop proficiency in planning, and leverage at least one of execution methodologies (e.g., Agile, Waterfall) to make teams most effective.
- Possess proficiency in communications management and tailoring to different audiences and develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release Management, Cloud Computing).
- Demonstrate technical understanding to the degree required and be comfortable working with engineers and with technology.
Core Responsibilities: - Design and deliver predictable program communication plans in collaboration with program stakeholders, including targeted communications by stakeholder type. Represent the program team across a wide range of communications touchpoints including Director level comms. Manage sensitive communications in close collaboration with program stakeholders.
- Determine phasing and metrics associated with program lifecycle that effectively address continuous improvement including Resource Stewardship (effective deployment of machine and people resources) in close collaboration with program stakeholders, including near- and long-term objectives. Establish regular checkpoints to assess improvement metrics. Deliver metrics dashboards in close collaboration with program stakeholders. Provide transparency into and rationale for program pivots related to continuous improvement.
- Execute change management requirements that are identified by program stakeholders. Develop change management rollout plans for programs including impact analyzes in close collaboration with program stakeholders. Monitor progress of change management rollout and resolve misalignments. Anticipate and influence future change management needs.
- Independently author program charter that addresses scope and timeline of straightforward program(s), specify program OKRs, and explain resource requirements/dependencies. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies, and clearly provide visibility into program constraints (scope, time, and resources).
- Effectively build trusted relationships with program stakeholders, including managing expectations of program stakeholders and ensuring they have the insights they need to make effective decisions. Resolve duplicate efforts across program team roles and responsibilities. Identify, drive, and resolve escalations associated with missed program expectations in close collaboration with program stakeholders.
- Independently triage technical bugs and feature requests for purposes of prioritization, resourcing, and tracking execution. Where relevant, resolve bugs related to tooling and process. Assess the impact of technical regressions and other technical escalations. Design and engineer dashboards and processes that result in technical execution and velocity.
SKILLS/EXPERIENCE/EDUCATION: - Ability to listen effectively to stakeholders, to communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions. Typical artifacts include communications plans, metrics and status reports, decision logs, newsletters, and websites.
- Ability to establish systems to identify improvements and drive future needs around business processes, products, or services on an ongoing basis, through measurement of performance, progress, and success metrics. Typical artifacts include metric plans (e.g., leading and trailing KPIs), dashboards, trend analyzes, control charts, and retrospectives.
- Ability to discern when a change is appropriate and to drive change across the organization, working closely with partner teams to manage and communicate changes, introducing them in the least disruptive manner. Put systems and mechanisms in place to facilitate future changes.
- Ability to forge and maintain effective program teams within and across an organization, understand and address their needs and health, and support them throughout the lifecycle of their undertaking. Typical artifacts include RACI charts, stakeholder maps, OKRs, and CSAT reports.
- Ability to assess engineering problems (see SWE Knowledge and Skills for reference), understand the interplay between program and technical issues, and contribute to shaping technical directions. Typical artifacts include technical analyzes, bugs and CLs, Eng Review presentations, and technical roadmaps and white papers.
