UK Customer Service Advisor

2 days ago


SouthendonSea, United Kingdom Ventrica Full time

UK Customer Service Advisor

At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Byredo.

Byredo creates and develops a range of products such as fragrance and make-up but also Byproduct, the brand category for any non-beauty projects.

Byredo is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.

We believe that through creativity, we're able to develop timeless products, both meaningful and inspirational, to people and their lives.

What you will be responsible for:

First point of contact for all customer queries and providing product advice Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries and provide information on time-line logistics Brand ambassador for your client carrying exceptional customer service Provide outstanding customer service across telephone, social media, web chat and email Ensuring that the customer is at the heart of every conversation

What you’ll bring to the table:

A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer Strong written and verbal communication skills Experience of working in a customer-facing environment Confident IT skills Flexibility, professionalism, drive and willingness to learn Experience within Customer Service Being a self-motivated individual that has the ability to objection handle

Working Hours:

Full time – 40 hours per week Core working hours between 09:00-18:00 Monday to Friday (and between 09:00-01:00 Monday to Saturday during peak periods)

Contract Length:

Fixed term contract, starting on Monday 21st October 2024 until 31st January 2025

  • Southend-on-Sea, United Kingdom Fusion Lifestyle Full time

    We are now hiring Casual Customer Service Advisors (0 hour contract) **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service,...

  • Bmw Service Advisor

    3 months ago


    Southend-on-Sea, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** BMW Service Advisor £38,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our newly acquired Fairfield BMW Dealership in Southend is looking to recruit a new...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    German Customer Service Advisor We are looking for German Customer Service Advisors to support on our Deckers account. As a Customer Service Advisor for our client Deckers, you will be a part of a high performing team that is passionate about delivering exceptional customer service. Building rapport with customers to drive upselling of products as...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    French Customer Service Advisor We are looking for a French Customer Service Advisor to support on our Deckers account. As a Customer Service Advisor for our client Deckers, you will be a part of a high performing team that is passionate about delivering exceptional customer service. Building rapport with customers to drive upselling of products as...


  • Burnham-on-Sea, United Kingdom UK 3B Scientific Ltd Full time

    UK 3B Scientific Ltd. is looking for a Part Time Customer Services Advisor to help us cope with a increase in sales over the last 12 months. In the UK, 3B Scientific is a small team but we are part of a much larger global organisation with its HQ in Hamburg, Germany. We are manufacturers of medical simulators and anatomical models and sell these mostly into...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...


  • Southend-on-Sea, United Kingdom Reed Full time

    Customer Service Advisor Job Type: Full-time, Temporary to PermanentLocation: Southend on SeaSalary: £12.00 Per Hour I am looking for a Customer Service Advisor who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent...


  • Southend-on-Sea, United Kingdom Olympus UK & Ireland Full time

    Join Olympus, a global leader in the medical device industry, dedicated to improving lives for over a century. As a Complaints Advisor, you will play a crucial role in enhancing customer satisfaction and driving business growth. This position offers the opportunity to be at the forefront of customer engagement and support within the UI...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CCP Full time

    About the RoleThis is an exciting opportunity to join a growing business in the insurance industry as a Sales Advisor. As a Sales Advisor, you will be responsible for answering inbound calls from potential customers who are looking to purchase an insurance policy. You will use a user-friendly system to ask customers specific questions, input their answers,...

  • Customer Advisor

    3 months ago


    Southend-on-Sea, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **full time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Southend 1372** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    French Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    German Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Italian Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Dutch The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – German The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – French The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – Spanish The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have...