Customer Service Advisor

6 days ago


SouthendonSea, United Kingdom Reed Full time

Customer Service Advisor

  • Job Type: Full-time, Temporary to Permanent
  • Location: Southend on Sea
  • Salary: £12.00 Per Hour

I am looking for a Customer Service Advisor who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue. You will be able to multi task and have the ability to work in a pressurised environment. 

Day to Day of the role:

  • Deliver excellent customer service in a professional manner.
  • Provide efficient and effective solutions to maximise revenue and convert to a fee.
  • Utilise supply chain to upsell and increase fee potential.
  • Manage emails and telephone calls proficiently and effectively.
  • Organise and prioritise workload while maintaining accuracy and good service delivery.
  • Keep accurate records of all correspondence, both written and verbal.
  • Generate invoices carefully to minimise revenue loss.
  • Handle client complaints in a timely and professional manner.
  • Perform tasks as requested by senior staff.
  • Maintain a confident telephone manner and strong customer focus.

Required Skills & Qualifications:

  • Good understanding of the business and the role’s contribution to it.
  • Customer-focused with a drive to deliver excellent customer service.
  • IT competent with a keen eye for detail.
  • Strong organisational skills and a team player.
  • Self-motivated with a positive attitude and the ability to produce careful, accurate work.
  • Responsible, reliable, and punctual.
  • Excellent interpersonal and listening skills.
  • Ability to organise and prioritise own workload.
  • Proficient IT skills and an excellent telephone manner.

Benefits:

  • Working with a supportive team
  • Friendly office culture
  • Career Development
  • Immediate Start


  • Southend-on-Sea, United Kingdom Fusion Lifestyle Full time

    We are now hiring Casual Customer Service Advisors (0 hour contract) **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service,...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    German Customer Service Advisor We are looking for German Customer Service Advisors to support on our Deckers account. As a Customer Service Advisor for our client Deckers, you will be a part of a high performing team that is passionate about delivering exceptional customer service. Building rapport with customers to drive upselling of products as...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    French Customer Service Advisor We are looking for a French Customer Service Advisor to support on our Deckers account. As a Customer Service Advisor for our client Deckers, you will be a part of a high performing team that is passionate about delivering exceptional customer service. Building rapport with customers to drive upselling of products as...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CCP Full time

    About the RoleThis is an exciting opportunity to join a growing business in the insurance industry as a Sales Advisor. As a Sales Advisor, you will be responsible for answering inbound calls from potential customers who are looking to purchase an insurance policy. You will use a user-friendly system to ask customers specific questions, input their answers,...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...


  • Southend-on-Sea, United Kingdom Lifestyle Department Store Full time

    You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    UK Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Italian Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    German Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    French Customer Service Advisor At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Dutch The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – French The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – German The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have a...


  • Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor – Spanish The Role/Candidate: Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone. We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond. You’ll have...

  • Customer Advisor

    3 months ago


    Southend-on-Sea, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Building department** **Part time - 16 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    3 months ago


    Southend-on-Sea, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **full time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Southend 1372** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...


  • Southend-on-Sea, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 230003P9) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...


  • Southend-on-Sea, United Kingdom Sainsburys Full time

    **Customer service advisor - Travel money** - 23000362) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...