Conference & Events Assistant - King Street Townhouse Hotel & Spa

3 months ago

Manchester, United Kingdom THG Full time

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. 

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

JOB DESCRIPTION: 

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40-45 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience

We are currently recruiting for an experienced Conference & Events Assistant to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.

PRIMARY ROLE RESPONSIBILITIES:

Prepare rooms for conference guests, may include but is not limited to: placement of furniture, preparation and placement of welcome package, testing AV equipment, etc.Set up rooms for large events (Weddings, Birthday parties, Corporate Events)Prepare set ups for tables and/or roomsPrepare equipment (tables, chairs etc.), cutlery, crockery and glassware for upcoming eventsKeep inventory of conference suppliesWelcome guests in a polite and friendly mannerTake and deliver customer orders, consistently demonstrating high levels of customer serviceFollow cash handling proceduresManage guest queries in a timely and efficient mannerUp-sell with latest departmental incentivesEnsure compliance of brand standardsStrive to achieve departmental targetsEnsure cleanliness of work areasComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsAssist other departments wherever necessary and maintain good working relationships

BENEFITS:

Exclusive room rates for you and your family20% off dining at our hotel, 50% off at Hale Country Club & SpaUp to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)In-person or video GP consultations, discounted prescriptions, and physiotherapyIncreasing annual leave with service, plus your birthday offContinuous learning and development opportunities£250 bonus for referring a friendComplimentary meals during shifts and provided uniformsCompliance training in Food Hygiene, Alcohol Responsibility, and more based on your roleAccess to in-house Wellbeing ProgramPension scheme for financial stability 

APPLICANT REQUIREMENTS:

Able to work under pressurePrevious experience and knowledge of food and beverageGreat attitude towards work & colleaguesDesire to learn new skillsExperience working in a diverse environmentGood communication skillsTeam-working skillsSelf-motivatedGood people skills

ABOUT THG EXPERIENCE:

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

APPLY:

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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