Operations Manager
1 month ago
We are seeking a Site Operations Manager to support the General Manager in Sleaford on our Wheelchair Services contract. The ideal candidate will have a strong track record in service and people management, and a passion for improving service user outcomes.
Key Responsibilities
Performance Management - Develop and manage KPI performance measures and targets.
Team Management - Management of existing team to ensure performance. Monitoring of sickness, absence and holidays to ensure a smooth operational service.
Health and Safety - To ensure all NRS Colleagues are operating in a safe and secure way in all duties
Acting up - supporting and acting as 2nd in command to the General Manager, including attending and leading meetings in the GM's absence. This will include commissioner and other external third parties as well as internal meetings and events.
Problem Solving and Continuous Improvement - To make decisions in order to overcome problems swiftly and strive to improved performance, both in BAU and specific to projects
Customer Focus - Act as an escalation point for any complaints and challenges related to operational activities
Attention to Detail - Meticulous attention to detail, ensuring processes and followed and service queries are resolved, including escalations
Requirements
People Management - Experience of managing coaching developing and mentoring colleagues
Operations Management - Experience in managing Site Operations
Staff Development - Experience of staff planning and development
Organisational skills - Proven planning and organisational ability
IT Literacy - High level of IT literacy including Microsoft packages, SAP and other software
Communications skills - Excellent written and verbal communication skills
Legal Compliance - Good understanding of health and safety, employment law and company policies and procedures
We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:
- 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
- Comprehensive sick pay scheme
- Pension Scheme and Life Assurance
- Exclusive employee discounts, savings and competitions
- Bike to work scheme
- Free Parking
- Employee Assistance programme
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