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Retail Operations Manager

2 months ago

Sleaford, Lincolnshire, United Kingdom ESS Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at ESS. As a key member of our retail team, you will be responsible for leading and managing a team of retail staff to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of retail staff to deliver exceptional customer service and achieve sales targets.
    • Develop and implement effective strategies to improve sales performance and customer satisfaction.
  • Operational Management
    • Oversee the day-to-day operations of the retail team, including stock management, merchandising, and visual merchandising.
    • Ensure that all retail operations are carried out in accordance with company policies and procedures.
  • Customer Service
    • Deliver exceptional customer service to all customers, ensuring that their needs are met and exceeded.
    • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Manage the retail labour, equipment, and resources budget to ensure that costs are minimized and sales targets are achieved.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • HR and Training
    • Complete HR procedures for the team, including recruitment, training, and performance management.
    • Develop and implement effective training programs to improve staff skills and knowledge.
  • Quality and Compliance
    • Ensure that all retail operations are carried out in accordance with company policies and procedures.
    • Conduct regular quality audits to ensure that high standards are maintained.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A comprehensive benefits package, including free meals, onsite car parking, and subsidized gym membership.