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Retail Operations Manager

2 months ago

Sleaford, Lincolnshire, United Kingdom ESS Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at ESS. As a key member of our retail team, you will be responsible for leading and managing a team of retail staff to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of retail staff to deliver exceptional customer service and achieve sales targets.
    • Develop and implement effective strategies to improve sales performance and customer satisfaction.
  • Operational Management
    • Manage the day-to-day operations of the retail store, including stock levels, promotions, and waste management.
    • Ensure that all company policies and procedures are implemented effectively.
  • Customer Service
    • Deliver exceptional customer service to ensure customer satisfaction and loyalty.
    • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Manage the retail labour, equipment, and resources budget.
    • Ensure that all financial transactions are accurate and up-to-date.
Requirements
  • Proven experience in a retail management role.
  • Excellent leadership and management skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of retail operations and customer service principles.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.