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Product Operations Specialist

6 months ago

London, United Kingdom QA Full time

The Role: Product Operations Specialist
Location: London, Hybrid 1- 2 days in the office 
Contract: Full-time, Permanent, 37.5 Hours per week 
Salary: Competitive

About the role:

We are looking for an experienced Product Operations Specialist who will develop an internal product communication strategy and create technical communication materials to maximize product understanding and usage. Working closely with the Product, Sales, Marketing, and Customer Success teams, they will ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.

A ‘day in the life’ of a Product Operations Specialist:

Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.

Host and manage product events, workshops, demos and webinars for internal education on product features and updates.

Establish product communications schedule and maintain cadence for timely, effective communication of releases and updates.

Support the implementation and upkeep of product tools and compliance standards.

Provide necessary product information and materials to Sales, Marketing, Legal, Finance, Customer Success, and Support teams.

Monitor insights and performance metrics and the effectiveness of internal communication activities, recommending improvements as needed.

Work remotely with global teams across many time zones.

Your experience:

Minimum 3 years of experience in product marketing, product management, technical writing, UR/UX or a related field.Experience in creating and executing communications strategies and processes.Excellent writing and editing skills, with strong attention to detail. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. 

Qualifications:

Ideally we would require a Bachelor's degree in marketing or equivalent, if not at least relevant experience in a similar role.

About QA:

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

QA is headquartered in London and New York. Learn more at QA.com