Galileo Trained

4 weeks ago

Birmingham, United Kingdom TravelPerk Full time

About Us

We are TravelPerk: a scaling unicorn valued at nbsp;since our creation in 2015 Backed by worldclass investors with portfolios including AirBnB Stripe Slack Trello Gusto Twitter Farfetch and Deliveroo our team comprises Aplayers from the travel and technology industries

Weve been named nbsp;by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired Were revolutionizing the B2B corporate travel marketworth over 13 trillion to connect people in real life in an enjoyable and sustainable way

TravelPerk is innovative We have welcomed and acquired the likes of nbsp;nbsp;and Albatross to the team Fromnbsp; tonbsp;nbsp;andnbsp; we are shaping the industrys future Our team continues to emerge stronger and stronger as we adjust to the new normaland thats where you come in

If youre ready to take off with us keep reading

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Job Description

The candidate will join the Customer Care team and report to a Customer Care Team Leader The successful candidate will be expected to work night shifts The role will be fully remote due to the unsocial working hours however on certain occasions you could be required to stop by the office for important meetings or special events

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Schedules:

4 overnight shifts: Friday Saturday Sunday and either a Thursday or Monday dependent on business needs between the hours of 1900pm 0800am

Working hours : 375hrs per week 4 days per week Including bank holidaysFully Remote You need to be based in the UKnbsp;

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Responsibilities:

To provide 7star service to our customers To be able to solowork with no supervision using your own initiative To assist all clients with travel bookings amendments and cancellations and to process this in an efficient and competent manner Provide an excellent service via communications with customers and accuracy of bookings Communicate with customers whether this is by telephone email or in person in a professional and friendly manner Emails must be of a high grammatical standard telephone calls must be polite all information and confirmation notes given to customers must be accurate and most importantly all communications must give the customer the confidence that their enquiry will be handled to their satisfaction To be aware of and act in accordance with all Company Quality Standard and Procedures Dealing with phone calls and email requestsqueries from existing and potential clients Providing clients with suitable travel options and suggestions of the best way to meet their requirements Arranging all travel from flights to car hire to hotels etc Be involved in the ticketing processes for all travel; checking interlineticketing agreements and the BSP website Proactively maintaining relationships with clients at all times Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised Processing responses to clients within the companies agreed service level agreements To actively get involved in the process operated by the company and make suggestions on possible improvements To be part of the team and actively help and assist colleagues as needed To carry out all reissues and revalidations unsupervised Provide assistance to other team members and quality check their work if required To assist and help colleagues with their queries amp; questions unsupervised and offer solutions To support the Team Leader at all times To ensure all service level agreements are met before completion of shift To actively maintain the GDS Queues To mentor and actively support more junior members of the team

Must haves:

Expert knowledge of the Galileo Travel Booking Sytems Flights hotels Trains Car rentalnbsp;Previous experience as a Business Travel ConsultantA good communicator well organized and used to working to tight deadlines while under pressure A positive and professional telephone manner Confident in interacting with clients and suppliers on the telephone Be proactive and take ownership of customer queriescomplaints Able to use ones own initiative to overcome problems Be flexible towards work requests and completing other tasks

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What do we offer?

Competitive compensation for all the night hours worked including equity in the company Generous vacation days so you can rest and recharge Health perks such as private healthcare or gym allowance depending on location Flexible compensation plan to help you diversify and increase the net salary Unforgettable TravelPerk events including travel to one of our hubs A mental health support tool for your wellbeing Exponential growth opportunities VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice Work from anywhere in the world allowance of 20 working days per year nbsp;

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At TravelPerk we prioritise experience and potential over academic qualifications for this role We believe that talent and ability arent always reflected in formal credentials

For certain roles we provide relocation assistance Please specify your need for this in your application and we will evaluate the possibility on a casebycase basis English is our official office language so we request that resumes be submitted in English for effective communication

TravelPerk is a global company with a diverse customer baseand we want to ensure the people behind our product reflect that Were an equal opportunity employer meaning youre welcome at TravelPerk regardless of your appearance where youre from or anything else that makes you

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